DANILO JR CASTRO
421 ROSS HAVEN DRIVE, FORT MCMURRAY,AB
Summary
Dynamic leader with extensive experience at Petro-Canada Gas Station, excelling in customer service and retail operations. Spearheaded initiatives that significantly improved store sales and customer satisfaction. Expert in inventory management and staff training, adept at fostering a positive and productive work environment. Demonstrates a proven track record in surpassing sales goals and enhancing store efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
Petro-Canada Gas Station
08.2015 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Created employee schedules to align coverage with forecasted demands.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
Retail Supervisor
Petro-Canada Gas Station
02.2013 - 08.2015
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Education
ACCOUNTING AND PAYROLL -
PEERLESS TRAINING INSTITUTE
260, 2635 37 AVE NE, CALGARY, ALBERTA T1Y 5Z612.2024
CAREGIVER -
CENTER FOR HEALTHCARE PROFESSIONS
Dagupan City, Pangasinan, Philippines07.2012
Bachelor of Science - Mathematics
DON MARIANO MARCOS MEMORIAL STATE UNIVERSITY
AGOO, LA UNION, PHILIPPINES03.2008
Skills
- Customer Service
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Highly motivated
- Dependable and reliable
- Decision-making skill
- Accurate money handling
- Staff Management
- Payment Processing
- POS Systems
- Store operations
Languages
English
Native or Bilingual
Timeline
Retail Store Manager
Petro-Canada Gas Station
08.2015 - Current
Retail Supervisor
Petro-Canada Gas Station
02.2013 - 08.2015
ACCOUNTING AND PAYROLL -
PEERLESS TRAINING INSTITUTE
CAREGIVER -
CENTER FOR HEALTHCARE PROFESSIONS
Bachelor of Science - Mathematics
DON MARIANO MARCOS MEMORIAL STATE UNIVERSITY
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