Danielle Gallant
Port Hastings
Summary
To gain full time employment
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Celtic Air Services
07.2025 - Current
- Scheduled shuttle services for client travel to and from the FBO and surrounding locations.
- Addressed telephone queries efficiently, providing precise information.
- Responded to emails promptly.
- Coordinated flight reservations using proprietary booking software.
- Guided customers in finding suitable accommodations nearby.
- Coordinated helicopter tours and transfers.
- Processed payments for invoices related to fuel and services.
- Guaranteed FBO environment met standards for arriving clientele.
- Interacted with diverse individuals globally, addressing their needs during their stay.
- Sourced and acquired necessary materials for office and FBO needs.
- Welcomed arriving guests with freshly baked cookies.
- Communicated traffic conditions and weather updates to pilots via radio.
Front Desk Receptionist
Secrets Spa & Hair Design
11.2023 - 07.2025
- Communicated with clients to validate appointment times.
- Booked appointments for clients.
- Resolved client and employee concerns, forwarding unresolved matters to management.
- Managed product ordering process.
- Performed detailed inventory checks across entire product range.
- Guaranteed precise documentation and organization of records.
- Ensured cleanliness and sanitation of workplace consistently.
- Provided clients with details about available services.
- Organized appointment times for clients.
Store Associate
Walmart
04.2023 - 11.2023
- Facilitated efficient product organization.
- Maintained product availability by restocking shelves.
- Conducted inventory checks on stock in storage area.
- Utilized planograms for strategic product placement.
- Resolved customer questions promptly.
Supervisor/Cleaner
Scandinavian Building Services
12.2021 - 06.2022
- Designed and implemented employee work schedules.
- Directed workforce to confirm duties were fulfilled.
- Served as liaison to ensure effective communication between management and staff.
- Tracked and reported all hours worked to the accounting department.
- Operated heavy machinery for floor and carpet cleaning in department store.
- Kept restrooms in a presentable and hygienic condition.
- Replaced waste containers.
- Ensured effective sanitation procedures.
Cleaner/Maintenance
Eastern Mainland Housing Authority
05.2018 - 08.2018
- Performed comprehensive cleaning in senior housing complexes across Antigonish, Harvre Boucher, Mulgrave, and Sherbrooke.
- Maintained cleanliness in stairwells and laundry rooms through deep cleaning methods.
- Conducted thorough cleaning and preparation of units for resident transitions.
- Recorded daily activities systematically for employer.
- Demonstrated effective time management to fulfill routine responsibilities and extra assignments.
- Demonstrated flexibility in a multicultural work environment.
- Conducted thorough paperwork checks during pre-showing unit inspections.
- Conducted post-cleaning inspections on units.
Museum Assistant
Port Hastings Historical Society/Museum
07.2017 - 09.2017
- Guided tourists through museum exhibits.
- Organized historical society's files.
- Engaged in collaborative discussions with museum members.
- Documented artifacts through photography with adequate preparation.
- Increased accessibility to artifact data through website uploads.
- Executed maintenance tasks to maintain building integrity.
- Handled public inquiries and relayed messages using telephone and email.
- Provided support at the ice cream barn near the museum when needed.
Store Associate
Dollarama
06.2016 - 09.2016
- Handled transactions efficiently at the cash register.
- Managed cash balances.
- Showcased new merchandise in retail space.
- Arranged merchandise in the store.
- Ensured cleanliness of store environment.
Store Associate
Circle K
07.2011 - 10.2015
- Coordinated scheduling for shift operations.
- Facilitated supply chain operations.
- Coordinated stock management.
- Managed cash balances efficiently.
- Processed transactions efficiently using cash register.
- Oversaw staff during manager's absence.
- Maintained detailed logs of all reported events.
- Conducted training sessions for new hires on maintenance and cash handling procedures.
- Achieved perfect scores in numerous mystery shop evaluations focused on customer service and store cleanliness.
- Executed cash advance calls while maintaining seamless communication with Nova Scotia
Education
No diploma - Social Services
Nova Scotia Community College
Port Hawkesbury, NSHigh School Diploma - undefined
Strait Area Education Recreation Center
Port Hawkesbury, NS01.2013
Skills
- Bilingual in English and French
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Microsoft Excel
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Product sales
- Order fulfillment
- Store maintenance
- Spreadsheets
- Record preparation
- Report preparation
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- First Aid (Level C CPR & AED)
- OHS
- WHMIS
- Poll Clerk Training (Elections Nova Scotia 2017)
- Food Handler’s
Timeline
Customer Service Representative
Celtic Air Services
07.2025 - Current
Front Desk Receptionist
Secrets Spa & Hair Design
11.2023 - 07.2025
Store Associate
Walmart
04.2023 - 11.2023
Supervisor/Cleaner
Scandinavian Building Services
12.2021 - 06.2022
Cleaner/Maintenance
Eastern Mainland Housing Authority
05.2018 - 08.2018
Museum Assistant
Port Hastings Historical Society/Museum
07.2017 - 09.2017
Store Associate
Dollarama
06.2016 - 09.2016
Store Associate
Circle K
07.2011 - 10.2015
High School Diploma - undefined
Strait Area Education Recreation Center
No diploma - Social Services
Nova Scotia Community College