Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Danielle Gallant

Port Hastings

Summary

To gain full time employment

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Celtic Air Services
07.2025 - Current
  • Scheduled shuttle services for client travel to and from the FBO and surrounding locations.
  • Addressed telephone queries efficiently, providing precise information.
  • Responded to emails promptly.
  • Coordinated flight reservations using proprietary booking software.
  • Guided customers in finding suitable accommodations nearby.
  • Coordinated helicopter tours and transfers.
  • Processed payments for invoices related to fuel and services.
  • Guaranteed FBO environment met standards for arriving clientele.
  • Interacted with diverse individuals globally, addressing their needs during their stay.
  • Sourced and acquired necessary materials for office and FBO needs.
  • Welcomed arriving guests with freshly baked cookies.
  • Communicated traffic conditions and weather updates to pilots via radio.

Front Desk Receptionist

Secrets Spa & Hair Design
11.2023 - 07.2025
  • Communicated with clients to validate appointment times.
  • Booked appointments for clients.
  • Resolved client and employee concerns, forwarding unresolved matters to management.
  • Managed product ordering process.
  • Performed detailed inventory checks across entire product range.
  • Guaranteed precise documentation and organization of records.
  • Ensured cleanliness and sanitation of workplace consistently.
  • Provided clients with details about available services.
  • Organized appointment times for clients.

Store Associate

Walmart
04.2023 - 11.2023
  • Facilitated efficient product organization.
  • Maintained product availability by restocking shelves.
  • Conducted inventory checks on stock in storage area.
  • Utilized planograms for strategic product placement.
  • Resolved customer questions promptly.

Supervisor/Cleaner

Scandinavian Building Services
12.2021 - 06.2022
  • Designed and implemented employee work schedules.
  • Directed workforce to confirm duties were fulfilled.
  • Served as liaison to ensure effective communication between management and staff.
  • Tracked and reported all hours worked to the accounting department.
  • Operated heavy machinery for floor and carpet cleaning in department store.
  • Kept restrooms in a presentable and hygienic condition.
  • Replaced waste containers.
  • Ensured effective sanitation procedures.

Cleaner/Maintenance

Eastern Mainland Housing Authority
05.2018 - 08.2018
  • Performed comprehensive cleaning in senior housing complexes across Antigonish, Harvre Boucher, Mulgrave, and Sherbrooke.
  • Maintained cleanliness in stairwells and laundry rooms through deep cleaning methods.
  • Conducted thorough cleaning and preparation of units for resident transitions.
  • Recorded daily activities systematically for employer.
  • Demonstrated effective time management to fulfill routine responsibilities and extra assignments.
  • Demonstrated flexibility in a multicultural work environment.
  • Conducted thorough paperwork checks during pre-showing unit inspections.
  • Conducted post-cleaning inspections on units.

Museum Assistant

Port Hastings Historical Society/Museum
07.2017 - 09.2017
  • Guided tourists through museum exhibits.
  • Organized historical society's files.
  • Engaged in collaborative discussions with museum members.
  • Documented artifacts through photography with adequate preparation.
  • Increased accessibility to artifact data through website uploads.
  • Executed maintenance tasks to maintain building integrity.
  • Handled public inquiries and relayed messages using telephone and email.
  • Provided support at the ice cream barn near the museum when needed.

Store Associate

Dollarama
06.2016 - 09.2016
  • Handled transactions efficiently at the cash register.
  • Managed cash balances.
  • Showcased new merchandise in retail space.
  • Arranged merchandise in the store.
  • Ensured cleanliness of store environment.

Store Associate

Circle K
07.2011 - 10.2015
  • Coordinated scheduling for shift operations.
  • Facilitated supply chain operations.
  • Coordinated stock management.
  • Managed cash balances efficiently.
  • Processed transactions efficiently using cash register.
  • Oversaw staff during manager's absence.
  • Maintained detailed logs of all reported events.
  • Conducted training sessions for new hires on maintenance and cash handling procedures.
  • Achieved perfect scores in numerous mystery shop evaluations focused on customer service and store cleanliness.
  • Executed cash advance calls while maintaining seamless communication with Nova Scotia

Education

No diploma - Social Services

Nova Scotia Community College
Port Hawkesbury, NS

High School Diploma - undefined

Strait Area Education Recreation Center
Port Hawkesbury, NS
01.2013

Skills

  • Bilingual in English and French
  • Customer service
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Scheduling
  • Product sales
  • Order fulfillment
  • Store maintenance
  • Spreadsheets
  • Record preparation
  • Report preparation

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

  • First Aid (Level C CPR & AED)
  • OHS
  • WHMIS
  • Poll Clerk Training (Elections Nova Scotia 2017)
  • Food Handler’s

Timeline

Customer Service Representative

Celtic Air Services
07.2025 - Current

Front Desk Receptionist

Secrets Spa & Hair Design
11.2023 - 07.2025

Store Associate

Walmart
04.2023 - 11.2023

Supervisor/Cleaner

Scandinavian Building Services
12.2021 - 06.2022

Cleaner/Maintenance

Eastern Mainland Housing Authority
05.2018 - 08.2018

Museum Assistant

Port Hastings Historical Society/Museum
07.2017 - 09.2017

Store Associate

Dollarama
06.2016 - 09.2016

Store Associate

Circle K
07.2011 - 10.2015

High School Diploma - undefined

Strait Area Education Recreation Center

No diploma - Social Services

Nova Scotia Community College

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Danielle Gallant