Jean-Francois Vezina

Assist members with roadside assistance requests and questions. Make recommendation on the various membership levels. Also assisting new and existing members with getting the right coverage for their needs.

Meeting sales target and other metrics defined by the company.

Also a member of the party and event committee. responsible for planning events, sending birthday emails to other agents as well as work anniversary emails to keep employee recognition and moral up.

Currently taking part to a pilot project for a live chat team, based on my expertise from my previous job at Rogers.

• During my years at Rogers, I had many roles and tasks.
• When I first started in Sept 2017, I was customer service agent on the phones, but quickly moved up the ranks. I did Loyalty team, support team (assisting other agents with questions and problems), Team manager replacements. Transferred over to the business section where I started as a customer service agent, and also did the same path, moving up to Loyalty, support and team manager replacement. I joined the chat team while in the business team, and the team got transferred back with regular accounts after a year. I also had a team manager position for 6 months before some cuts and were sent back to my chat agent position.

• Helping customers with their home and wireless service options while listening to details to ensure the customer is fully satisfied with the end result in terms of package and pricing, as well as the overall conversation.

• Helping customers with their home and wireless service options while listening to details to ensure the customer is fully satisfied with the end result in terms of package and pricing, as well as the overall conversation.

• My work at Morley was to answer calls from GM car dealerships calling in for various requests. During my short stay in the U.S, while working for them, I quickly moved up the ranks and touched 3 different departments and also had an interview for team manager position.