Reilly Jacob
5683 47A Avenue, Delta,BC
Summary
Experienced in conflict resolution and fostering team collaboration. Excels in customer service, significantly enhancing productivity. Skilled in multilingual communication (English, Portuguese, French, Spanish) and a proficient Brazilian Jiu Jitsu instructor. Demonstrates exceptional problem-solving abilities and leadership skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Defence Health LTD
01.2024 - 04.2024
- Large scale office environment; investigating day to day Private Insurance matters for the Australian Defence Forces.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Encouraged a collaborative work ethic throughout my team, leading to positive change in overall productivity.
Retail Sales Representative
Cotton On
10.2023 - 02.2024
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Kitchen Store Employee
Vincas Kitchen
03.2023 - 06.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Brazilian Jiu Jitsu Instructor
Gracie Barra Jiu Jitsu
03.2017 - 04.2021
- Supported gym management in administrative tasks such as scheduling classes, tracking attendance, and processing payments when needed.
- Provided one-on-one coaching sessions for advanced students, refining their skills and techniques for competition purposes.
Education
Brazilian Portuguese
Private Immersion
Campinas, Brasil French Canadian Language Studies
Langara College
Vancouver, British Columbia 05.2021
High School Diploma -
Delta Secondary School
Ladner, British Columbia 06.2019
Skills
Languages: English (Primary), Portuguese, French and Spanish
Music: Composition and Production in professional studio under tutelage of Alexandre Ciaglia
Sports: Brazilian Jiu Jitsu (Purple Belt), 15 years of Ladner Minor Baseball, Boxing & Thai Boxing,
Timeline
Customer Service Representative
Defence Health LTD
01.2024 - 04.2024
Retail Sales Representative
Cotton On
10.2023 - 02.2024
Retail Kitchen Store Employee
Vincas Kitchen
03.2023 - 06.2023
Brazilian Jiu Jitsu Instructor
Gracie Barra Jiu Jitsu
03.2017 - 04.2021
Brazilian Portuguese
Private Immersion
French Canadian Language Studies
Langara College
High School Diploma -
Delta Secondary School
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