Brently Casimir
Ottawa
Summary
Bilingual customer service representative with expertise in resolving inquiries and enhancing customer engagement. Proven track record in collaboration and attention to detail, committed to delivering excellence in service.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
NTT Data
Ottawa, ON
02.2022 - 01.2026
- Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
- Collaborated with team members to enhance service quality and streamline processes.
- Utilized CRM software to track customer interactions, maintaining detailed records for reference.
- Assisted in training new representatives on best practices and company policies.
- Data & Reporting: Maintaining high accuracy in record maintenance and producing detailed spreadsheets and statistical reports.
- Regulatory Knowledge: Applying collective agreement provisions directly to employee transactions.
Auto Cad Technician
BGIS
Ottawa, ON
04.2021 - 04.2022
- Developed detailed 2D and 3D CAD drawings for various projects using AutoCAD.
- Collaborated with project teams to ensure design specifications met client requirements.
- Conducted quality checks on CAD drawings to maintain accuracy and compliance with industry standards.
- Assisted in the preparation of project documentation and presentations for stakeholders.
- Customer service and managing documentation requests for clients.
Store Manager
Tim Hortons
Ottawa, ON
02.2016 - 03.2019
- Supervised daily operations, ensuring optimal staffing and customer service standards.
- Implemented inventory management strategies, reducing waste and improving stock accuracy.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Analyzed sales data to identify trends, driving promotional efforts and menu enhancements.
Education
Architecture Technology
Algonquin College
Ottawa, Ontario04-2020
Skills
- Customer engagement
- Effective listening
- Critical thinking
- Data entry
- Customer service principles
- Strong written and oral bilingual French and English communicating skills
- Construction detailing skills, with sound knowledge of building technologies, materials and assembly
- Negotiating skills
- Leadership and team-building skills
Languages
French
Full Professional
English
Native or Bilingual
Timeline
Customer Service Representative
NTT Data
02.2022 - 01.2026
Auto Cad Technician
BGIS
04.2021 - 04.2022
Store Manager
Tim Hortons
02.2016 - 03.2019
Architecture Technology
Algonquin College