JENNY VOLOVNIK
Montreal
Summary
Customer service professional with 25 years of experience in the makeup and beauty industry, recognized in the field I am also
experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Alphi Apparel
01.2022 - 06.2024
- Managed customer inquiries via phone and email, ensuring quick issue resolution
- Processed and entered orders, exchanges, and returns through B2B systems
- Assisted clients with product-related concerns and inquiries
- Collaborated with teams to improve customer experience and operational workflows
Receptionist & Customer Service
Avanti Spa
01.2021 - 01.2022
- Greeted clients, booked appointments, and provided expert product recommendations
- Handled high call volumes while maintaining exceptional customer relations
- Assisted with inquiries to ensure smooth client experiences
Senior Makeup Artist & Customer Service Lead
Rachel Shultz Cosmetiques
01.2018 - 01.2020
- Provided makeup applications, lash services, spray tans, and brow shaping
- Led customer service efforts, ensuring repeat business and client satisfaction
- Managed appointments, sales, and inventory organization
- Trained and mentored employees in customer engagement and service excellence
Senior Makeup Artist & Client Relations Specialist
Victoria Park Spa Medispa
01.2013 - 01.2018
- Delivered professional makeup artistry, lash applications, spray tans, and brow services
- Assisted in coordinating events and client bookings
- Maintained customer loyalty and service quality in a high-paced spa environment
Makeup Artist & Customer Experience Specialist
Annie Young Cosmetics
01.2001 - 01.2014
- Built and sustained long-term client relationships through expert beauty consultations
- Led customer service initiatives, improving sales and satisfaction rates
- Managed inventory, order processing, and industry trend adaptation
Education
High School -
Saint-Luc High School
01.2011
Edith Serei Academy, Beauty School
01.2003
Skills
- Customer Service & Client Relations
- Team Leadership & Training
- Problem-Solving & Decision-Making
- Product Knowledge & Sales Expertise
- Multi-tasking & High-Stress Environments
- Bilingual Communication (English, French, Russian)
- Microsoft Office (Word, Outlook)
- CRM & B2B Systems
- MAC & Internet Applications
- Critical thinking
- Active listening
- Conflict resolution
Languages
Fluent in English, French, and Russian (Speaking, Reading, Writing)
Timeline
Customer Service Representative
Alphi Apparel
01.2022 - 06.2024
Receptionist & Customer Service
Avanti Spa
01.2021 - 01.2022
Senior Makeup Artist & Customer Service Lead
Rachel Shultz Cosmetiques
01.2018 - 01.2020
Senior Makeup Artist & Client Relations Specialist
Victoria Park Spa Medispa
01.2013 - 01.2018
Makeup Artist & Customer Experience Specialist
Annie Young Cosmetics
01.2001 - 01.2014
Edith Serei Academy, Beauty School
High School -
Saint-Luc High School
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