DANIEL NGUYEN

• Managing daily operations:

I oversee the daily workflow, ensuring that tasks are not only completed but also align with our strategic goals.
I take charge of problem-solving and decision-making in real-time to address any challenges that may arise during daily operations. Constantly seeking opportunities to streamline processes for increased efficiency.

• Subject matter expertise:

Staying abreast of the latest trends and developments in disability management, adjudication, and return to work practices. Conducting regular training sessions to keep the team updated on best practices and emerging trends.
Serving as a resource for team members, providing insights and solutions to complex issues.

• Leading and motivating my team:

Inspiring a culture of excellence, encouraging creativity, and fostering a sense of ownership among team members. Recognizing and celebrating achievements to boost morale and motivation. Addressing any challenges proactively and collaboratively with the team.

• Assigning work:

Strategically allocating tasks based on team members' strengths and workload capacities. Monitoring progress to ensure deadlines are met and maintaining a balanced workload. Encouraging collaboration and communication among team members to enhance overall productivity.

• Providing leadership and guidance:

Making well-informed decisions that align with the organization's long-term objectives. Developing and communicating a clear vision for the team, fostering alignment with organizational goals. Being adaptable and proactive in response to changes in the business environment.

• Managing the annual operating budget:

Conducting thorough financial analyses to allocate resources effectively. Identifying cost-saving opportunities without compromising the quality of services.
Ensuring budgetary compliance and accountability within the team.

• Hiring and orientation:

Leading recruitment efforts, identifying talent that aligns with the team's needs and values. Designing comprehensive orientation programs to integrate new employees seamlessly into the team. Providing ongoing support and mentorship to facilitate the professional growth of new team members.

• Setting performance goals and mentoring:

with team members to establish challenging and achievable performance objectives. Providing constructive feedback and mentorship to guide individuals in their career paths. Creating a supportive environment for continuous learning and skill development.

• Creating a supportive work environment:

Fostering open lines of communication, encouraging feedback, and promoting a culture of transparency.
Cultivating a sense of teamwork through team-building activities and collaborative projects. Implementing initiatives that prioritize employee well-being, contributing to a positive and inclusive work culture.

As a Case Manager with WorkSafeBC, I was primarily responsible for actively developing, implementing, and monitoring successful recovery and return-to-work plans for injured workers and adjudicating entitlement to benefits. I did this through utilizing disability management expertise to influence employers, clinicians, providers, internal stakeholders, and workers to facilitate timely positive return-to-work outcomes.

Main Job Responsibilities:

• Independently managed a complex caseload in accordance with the Workers' Compensation Act, applicable policies and procedures, best practices, and, established standards.
• Frequently communicated with stakeholders respectfully, effectively, and initiates the claims process by gathering and assessing claims information, which includes initial contact and communication with the workers and employers.
• Performed initial adjudication and calculated benefits; determines the necessity of a worksite investigation; plans and conducts the investigation, as required.
• Keeps current with relevant information, legislation, and policy changes that may influence the adjudication functions.
• Developed a rehabilitation plan, which includes planning or participating in establishing graduated return to work (GRTW) and other activities required to determine the capabilities of the worker and to identify alternate suitable employment for workers who are unable to return to their pre-injury

• Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
• Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
• Maintained appropriate drug records and completed reports as necessary.
• Educated patients about possible drug interactions and gave special administration instructions.
• Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
• Communicated issues and reactions to specific medications to intercept potential errors.
• Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
• Complied with pharmacy regulations to increase quality of health care and inhibit criminal abuse of drugs.
• Remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.