Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emma Ireland-Armstrong

Coquitlam,BC

Summary

Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Liquor Store Clerk

BC Liquor Stores
05.2025 - Current
  • Maintains compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
  • Increases customer satisfaction by providing friendly and efficient service during checkout transactions.
  • Provides exceptional customer service, addressing inquiries and resolving issues promptly to maintain high satisfaction rates.
  • Collaborates with team members to achieve daily tasks efficiently, contributing to a positive work environment.
  • Performs cash and card transactions to complete customer purchases.

Liquor Store Clerk

Austin Stn. Liquor Store
04.2024 - 04.2025
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
  • Maintained a clean and organized store environment for an enhanced shopping experience.
  • Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.
  • Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.

Server

Gordon Ramsay Burger
11.2023 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

Associate of Arts - Psychology

Douglas College
Coquitlam, BC
05-2027

Highschool Diploma -

Centennial Secondary School
Coquitlam, BC
06.2022

Skills

  • Customer service
  • Cleanliness and organization
  • Multitasking
  • Effective communication
  • Cash handling proficiency
  • Adaptability and resilience
  • POS system operation
  • Reliable and responsible

Certification

  • Serving It Right, Responsible Service BC - 2023
  • Emergency First-Aid/ CPR Certification, St. John Ambulance - 2023


Timeline

Liquor Store Clerk

BC Liquor Stores
05.2025 - Current

Liquor Store Clerk

Austin Stn. Liquor Store
04.2024 - 04.2025

Server

Gordon Ramsay Burger
11.2023 - 05.2024

Associate of Arts - Psychology

Douglas College

Highschool Diploma -

Centennial Secondary School

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Emma Ireland-Armstrong