Dalitso Kamungu
Calgary
Summary
Highly organized and analytical work professional and university graduate with a diverse background in recruiting, sales, logistics, customer care, and environmental auditing. Exceptional time management, problem-solving, and communication skills developed through various work experiences, academic pursuits, volunteer work, and co-curricular activities. Proven ability to assume leadership roles, meet deadlines, and take charge. Committed to continuous learning and personal growth.
Overview
10
10
years of professional experience
Work History
Digital Care Consultant
Rogers
01.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered approximately 30 to 50 incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Educated customers on special pricing opportunities and company offerings
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Presented products and services to prospective and existing customers to meet client needs
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
Delivery Logistics Specialist
SkipTheDishes
02.2020 - 01.2022
- Planned, organized, and oversaw operational logistics of the couriers on the network and established work procedures for couriers to follow
- Resolved issues relating to delivering the order from pick-up at the restaurant until it reached the customers
- Coordinated activities with other supply-chain work teams such as the customer support team and restaurant support team
- Ensured that the couriers had all the information needed to have a seamless transition from the restaurant to the customer's address
- Handled approximately 40 inbound calls and courier chats regarding orders to ensure orders were delivered accurately and on time
Courier Success Specialist
SkipTheDishes
10.2019 - 01.2020
- Interviewed and Recruited couriers to the SkipTheDishes network and determined candidates' suitability to join the SkipTheDishes network
- Averaged 60 to 80 recruitment calls per day, as well as responding to courier emails
- Audited and approved couriers' legal documents & accounts, such as banking details, vehicle registration, road tax and business insurance
- Conducted courier background checks to ensure candidates had no criminal offences
- Dealt with Courier Incident reports when couriers had misconducted themselves on the SkipTheDishes network
- Ensured the continued success of couriers on the SkipTheDishes Network by aiding when needed on Inbound calls and chat messages
- Trained and supervised new SkipTheDishes company employees
- Handled courier escalation calls and incident reports, when couriers called in or had not conducted themselves properly on the network
- Handled Courier's payroll and ensured weekly earnings were paid out on time
Waste Auditor and Delivery Specialist
Canadian Beverage Container Recycling Association/Recycle Everywhere
02.2017 - 09.2019
- Worked with the city of Winnipeg to increase recycling practices across all major neighbourhoods and municipalities (focused emphasis on less financially stable areas)
- Conducted recyclable waste auditing and surveying as well as documentation and gathering of data for research purposes as dictated by the CBCRA
- Maintained a presence at outreach locations like festivals, sports events, concerts, farmers' markets, hospitals, corporate offices, and even some residential homes
- Primarily studying human recycling behaviors and waste auditing
Sales Associate
American Eagle Outlet Store
03.2016 - 12.2016
- Greeted customers and provided exceptional customer service
- Provided accurate information about products, prices and services
- Processed transactions using point-of-sale system
- Maintained up-to-date knowledge of store merchandise and policies
- Organized stockroom shelves according to size, colour or style
- Conducted inventory checks regularly to track stock levels
Sales Representative and Team Leader
MMG Events
01.2015 - 12.2015
- Performed product demonstrations for potential customers
- Trained and lead a team of new employees to hit sales goals
- Consistently hit and exceeded daily sales goals
- Organized storeroom and handled stock and merchandise daily
- Formed great relationships with customers and work colleagues
- Maintained accurate records of all sales and prospecting activities
Education
BACHELOR OF ENVIRONMENTAL STUDIES - Natural Resources Management
UNIVERSITY OF MANITOBA
Winnipeg, MB10.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Warehouse management
- Inventory counting
- Materials handling
- Documentation management
- Shipment coordinating
- Audit reporting and planning
- Attention to detail
- Retail sales
Languages
English
Native or Bilingual
Timeline
Digital Care Consultant
Rogers
01.2022 - Current
Delivery Logistics Specialist
SkipTheDishes
02.2020 - 01.2022
Courier Success Specialist
SkipTheDishes
10.2019 - 01.2020
Waste Auditor and Delivery Specialist
Canadian Beverage Container Recycling Association/Recycle Everywhere
02.2017 - 09.2019
Sales Associate
American Eagle Outlet Store
03.2016 - 12.2016
Sales Representative and Team Leader
MMG Events
01.2015 - 12.2015
BACHELOR OF ENVIRONMENTAL STUDIES - Natural Resources Management
UNIVERSITY OF MANITOBA
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