Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Accomplishments
Timeline
Generic

Youna Ibrahim

Mississauga,ON

Summary

Dynamic Store Manager with a proven track record at Rogers, excelling in employee training and inventory management. Adept at enhancing customer satisfaction through strategic problem-solving and effective sales analysis. Recognized for driving profitability and fostering strong team relationships, ensuring operational excellence and compliance with company standards.

Overview

12
12
years of professional experience

Work History

Store Manager

Rogers
11.2018 - Current
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed daily banking activities such as deposits and withdrawals.
  • Monitored inventory levels and placed orders to restock shelves.
  • Performed regular price checks to ensure competitive pricing.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Managed inventory tracking and physical inventory counts to minimize loss.

Assistant Store Manager

Rogers
11.2018 - Current
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided training to new employees on company policies and procedures.

Sales Representative

Rogers
11.2018 - Current
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Analyzed customer feedback to improve products and services.
  • Analyzed market trends to identify potential sales opportunities.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.

everything

Wendy’s
10.2015 - 10.2016
  • Preparing food and drinks
  • Getting different orders together
  • Handling drive thru
  • Working multiple shifts
  • Handling cash register

Waitress

Kobe Sizzlers
12.2015 - 03.2016
  • Making drinks
  • Creating a friendly environment for my Customers
  • Multi tasking up to 5 tables at once

Cashier

McDonalds
09.2013 - 05.2015
  • Preparing food and Baking
  • Getting order together
  • Handling drive thru
  • Handling cash register
  • Working Multiple shifts ( morning, afternoon, and overnights)

Sales Leader

Avon
09.2014 - 12.2014
  • Managing my own business
  • Really well at getting customers to buy product

Education

Creative Photography - Creative Photography

Humber College
Etobicoke, ON
06-2018

ECE Diploma - Early Childhood Education

Sheridan College
Brampton, ON
09-2016

Skills

  • Employee training
  • Inventory management
  • Cash handling
  • Customer service
  • Sales analysis
  • Visual merchandising

Hobbies and Interests

  • Volunteering at a homeless Shelter
  • Photography

References

References available upon request

Accomplishments

  • Top sales for Mastercard of the year

Timeline

Store Manager

Rogers
11.2018 - Current

Assistant Store Manager

Rogers
11.2018 - Current

Sales Representative

Rogers
11.2018 - Current

Waitress

Kobe Sizzlers
12.2015 - 03.2016

everything

Wendy’s
10.2015 - 10.2016

Sales Leader

Avon
09.2014 - 12.2014

Cashier

McDonalds
09.2013 - 05.2015

Creative Photography - Creative Photography

Humber College

ECE Diploma - Early Childhood Education

Sheridan College

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Youna Ibrahim