Dakota Rollins
Edmonton
Summary
Diligent and customer-focused professional with a proven track record in receptionist roles. Dedicated to maintaining a welcoming front desk environment and delivering exceptional service. Proficient in efficiently managing high volumes of calls and visitors. Adept at utilizing appointment scheduling tools for effective organization. Excited to leverage my strong organizational and interpersonal skills to excel as a dedicated receptionist in various professional environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dental Receptionist
City Orthodontics And Pediatric Dentistry
10.2023 - 11.2024
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
Receptionist Administrator
Modern Auto Body Ltd.
01.2023 - 10.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Supervisor/Lead Server Trainer
Chop Steakhouse & Bar
10.2018 - 03.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Demonstrated professionalism and excellent communication when interacting with customers and team members.
- Handled correspondence and filing duties, showcasing keen attention to detail necessary for maintaining a well-organized office environment.
Billing Administrative Assistant
DynaLIFE Medical Labs
09.2018 - 01.2021
- Joined a new team to implement new in-house billing system.
- Automated invoicing reconciliation process, resulting in 95% reduction
- Handled account payments and provided information regarding outstanding balances.
Receptionist
Spasation Day Spa
06.2019 - 04.2020
- Efficiently manage front desk operations, including answering phones, greeting visitors, and handling inquiries.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Bachelor of Arts -
MacEwan University
09.2025
Diploma - Medical Office Assistant Diploma
Academy of Learning College
2018
High School Diploma -
McNally High School
06.2015
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- Time management
- Filing
- Data Entry
- Written communication
- Organization
- Calendar management (Google Calendar, Outlook)
- Billing
- Telephone etiquette
- Multitasking
- Communication
- Conflict Resolution
Certification
- CPR Certificate
- Full Class 5 Operators License
Education
Edmonton, AB,Airdrie, AB,Edmonton, AB
Languages
Timeline
Dental Receptionist
City Orthodontics And Pediatric Dentistry
10.2023 - 11.2024
Receptionist Administrator
Modern Auto Body Ltd.
01.2023 - 10.2023
Receptionist
Spasation Day Spa
06.2019 - 04.2020
Supervisor/Lead Server Trainer
Chop Steakhouse & Bar
10.2018 - 03.2023
Billing Administrative Assistant
DynaLIFE Medical Labs
09.2018 - 01.2021
Bachelor of Arts -
MacEwan University
Diploma - Medical Office Assistant Diploma
Academy of Learning College
High School Diploma -
McNally High School
- CPR Certificate
- Full Class 5 Operators License
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