Samantha Lainez

• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions and orders.
• Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Outbound calls 20-25 Customers per hour.
• Worked in Inbound and outbound.

Received, recorded and filed medical payments by check, cash, and credit card.

• Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
• Managed appointments, registrations and patient relations in busy office.
• Reviewed and sent medical records to other physicians upon request.
• Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
• Pulled charts and prepared for nurse and doctor assessment.
• Supported physicians in providing high-quality patient care through effective organization of medical records, lab results, and diagnostic reports.
• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Streamlined medical office operations by implementing efficient scheduling and appointment management systems.
• Aided with prescription refill requests.
• Maintained up-to-date knowledge of healthcare regulations, ensuring clinic operations remained compliant.
• Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
• Improved patient check-in efficiency by streamlining administrative processes.
• Devised appointment guidelines and schedules for 20 treatment appointments each day.

• Identified areas for improvement within the store layout; implemented changes that resulted in more effective use of space while enhancing shopper experience.
• Assessed competitors'' offerings regularly to maintain an edge over the competition by staying informed about market trends.
• Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Streamlined front store operations by implementing efficient inventory management systems and staff scheduling.
• Established inventory control measures that reduced excess stock and improved in-store organization, leading to better customer satisfaction.
• Assisted in recruiting, hiring and training of team members.

• December - January (Practicum)
• Devised appointment guidelines and schedules for treatment appointments each day.
• Devised appointment guidelines and schedules for 20 treatment appointments each day.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Managed timely and effective replacement of damaged or missing products.
• Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
• Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
• Listened to customer details and offered matching solutions to meet wide range of requirements.
• Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
• Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
• Maintained current knowledge of evolving changes in marketplace.