Claudia Ricketts
Brampton,Ontario
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Credit Representative
Gesco Limited Partnership
08.2016 - 01.2022
- Manage 300+ accounts, ensure payments are received to meet invoice due dates
- Post daily payments made by cheques, credit cards, and electronic transfer
- Reconcile payment to match invoices and balance account to ensure customers accounts are current
- Investigate deductions, and requested for credits
- Follow up with customers regarding payment, deduction, and credit for invoice
- Work closely with sales reps to extend credit limit and terms for accounts
- Conducted credit checks and carry out investigations to obtain feedback for new credit applications and to increase credit limits
- Input data for credit applications for new accounts to be set up
- Submit invoice in database for credit approval
- Process credit card payment to clear invoice
- Make payment arrangements and negotiate with customers to clear past due balance.
Customer Service Representative
Gesco Limited Partnership
11.2010 - 08.2016
- Answer customer calls with polite, professional manner and respond to their requests
- Ensure orders are entered accurately and confirmed with customer
- Supply complete follow up on all orders ensuring customer receives updates within company standards
- Update all changed (ETA) estimated time of arrival and advise customers accordingly
- Manage Pro-Active ETA and Pick up area
- Run 3 and 5 day ETA reports on daily basis
- Open/close pick up area ensuring cleanliness and organization of area
- Interact with internal and external customers directly regarding picking up orders
- Ensure paperwork is printed and organized for shipper to load products
- Enter customers in and out time information for all packing slips into system
- Display statistics on company's service response to each customer
- Process payments for COD orders
- Communicate with Credit Department regarding releasing of orders
- Enter pick up audits/survey from customers into database for feedback and service improvement
- Received appreciation for going above and beyond for customer.
Education
Executive Secretary -
Academy of Learning
North York01.1998
Computer and Business Skill Training Program -
Academy of Learning
North York01.1997
Skills
- Excellent communication and interpersonal skills
- High level of accuracy while paying attention to detail
- Ability to problem solve and prioritize in fast-paced environment
- Strong organizational skill and able to handle multiple task
- Microsoft Office
Cover Letter
Please accept this letter and attached resume as an application for the Customer Service Representative position. As my enclosed resume shows, I have several years of experience working in the customer care industry and twelve at Gesco Limited Partnership as a customer service representative and a credit representative. During this period, I have developed the ability to interpret customer's needs, handle large volumes of work, meet tight deadlines, maintain a high work standard and respond quickly to situations by providing exceptional accuracy and communication to all clients. I believe the transferable skills I have acquired as a customer service and a credit representative will allow me to be a productive member of your team. I would like to take this opportunity to thank you for reviewing my resume. Should you have any questions I can be contacted at 647-400-3541 or via email at ricketts.claudia@yahoo.com. Respectfully, Claudia Ricketts Enc. Resume
Volunteer Experience
- The Prayer Palace Ministries, 2005-01-01, 2009-01-01, Assisted with Child Care for Sunday Service. Duties included preparing snacks, planning and implementing activities. Taking children for walks and supplying teaching aides.
- Joint Health and Safety Committee, 2008-01-01, 2010-01-01, On a quarterly basis, complete inspection for the facilities department to ensure compliance with safety regulations, procedures and employee safety. Attend monthly meetings discuss improvements and new reports
References
References available upon request
Languages
English
Full Professional
Timeline
Credit Representative
Gesco Limited Partnership
08.2016 - 01.2022
Customer Service Representative
Gesco Limited Partnership
11.2010 - 08.2016
Executive Secretary -
Academy of Learning
Computer and Business Skill Training Program -
Academy of Learning
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