Tresia Lloyd
Brampton,Canada
Summary
I aim to obtain a position as a strategic accounts administrator where my customer relations experience can be fully utilized to improve customer satisfaction while contributing effectively to the organization.
Overview
21
21
years of professional experience
Work History
Customer Service Representative and Receptionist
GESCO LIMITED
04.2011 - Current
- Answer all incoming phone calls, email and fax requests
- Verify inventory, place orders and provide pricing
- Resolve customer inquires in a professional and timely manner
- Positively support the Company by providing input on various issues
- Ensured customer satisfaction while adhering to company standards
- Utilize given training tools to provide enhance customer experience
- Operate switch board
- Liaison between manufactures and dealers
- Ensure all orders are entered accurately and provide detailed notes where applicable
Customer Service Representative
LAVALIFE CORP
02.2008 - 12.2010
- Answered phones and responded to customer inquiries
- Sold products and completed orders using POS computer system
- Provided customers with product and service information
- Up sold products and services
- Identified, researched, and resolved customer issues
- Navigated customers through the system
Content Support Leader – Call Centre Operations
LAVALIFE CORP
09.2003 - 12.2010
- Managed and performed daily attendance, weekly coaching, team meetings, performance reviews and improvement plans
- Facilitated individual and group coaching to review performance management guidelines and conduct feedback sessions
- Performed side by side coaching/trained to teach/helped others developed individual skills for improved performance
- Supported and managed the integration of new business strategies
- Supervised the performance of Content Monitor Agents through daily attendance, break adherence, agent punctuality and productivity
- Managed pending online content in real time
- Interfaced with clients on a progressive basis to resolve client or operational issues
- Reported shift challenges and what actions were taken to address them
- Participated in cross-functional training, projects and continuous improvement initiatives
Education
Bachelor of Arts and Science Program - Political Science and Sociology
Concordia University
Montreal, Quebec06.2003
Associates of Social Science Program -
Vanier College
St. Laurent, Quebec01.1996
Grade 12 -
Port Hope Senior Secondary School
01.1995
Skills
- Computer Experience in the operation of a microcomputer
- Proficient in Microsoft Office XP: Word
- Proficient in Microsoft Office XP: Access
- Proficient in Microsoft Office XP: Excel
- Proficient in Microsoft Office XP: PowerPoint
- Proficient in Microsoft Office XP: Integration
- Proficient in Microsoft Office XP: Desktop Publishing
- Proficient in Microsoft Office XP: MS Outlook
- Solid communication skills
- Effective interpersonal skills
- Excellent organizational skills
- Effective time management skills
- Proven leadership abilities
- Strong team player
Relatedskills
Experience in the operation of a microcomputer, Proficient in Microsoft Office XP: Word, Access, Excel, PowerPoint, Integration, Desktop Publishing and MS Outlook, Solid communication skills enhanced through the delivery of various presentation settings, Effective interpersonal skills having dealt with a diversity of professionals, staff and client, Excellent organizational skills and effective time management skills proven through the ability to successfully planning, organizing, troubleshooting and problem solving, Proven leadership abilities identified as a member on community organizations, A strong team player capable of excelling in a fast-paced, high pressure environment
Languages
English
Native or Bilingual
Timeline
Customer Service Representative and Receptionist
GESCO LIMITED
04.2011 - Current
Customer Service Representative
LAVALIFE CORP
02.2008 - 12.2010
Content Support Leader – Call Centre Operations
LAVALIFE CORP
09.2003 - 12.2010
Associates of Social Science Program -
Vanier College
Grade 12 -
Port Hope Senior Secondary School
Bachelor of Arts and Science Program - Political Science and Sociology
Concordia University
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