- Traveling and Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Gardening
- Learning new cooking techniques and expanding my culinary skills
Olena Leftley
BARRIE
Summary
I am a dynamic customer service professional with extensive years of experience in various fields. I have excelled in conflict resolution and relationship building. A proven track record of enhancing customer satisfaction through effective communication and meticulous invoicing accuracy. Skilled in data entry and proficient in Microsoft Office, ensuring efficient operations and exceptional service delivery. I am organized and very dependable person who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Gesco/Shnier
08.2022 - 03.2025
- Handled escalated calls and emails efficiently, finding satisfactory resolutions for both customers and the company.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Responded to customer requests for products, services.
- Maintained knowledge of current pricing of all company products to ensure accuracy when quoting prices.
- Entered data into computer invoicing system and file with customer information
- Maintained detailed records of customer interactions, ensuring accurate documentation, and invoicing.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Invoicing/ Logistics/Senior Customer Care Specialist
Fotiou Frames Ltd
08.2011 - 08.2022
- Trained staff on invoicing, data entry and operating procedure
- Improved customer retention rates by consistently delivering exceptional service, by promptly addressing concerns with empathy and providing efficient solutions.
- Helped large volume of customers every day with a positive attitude and focusing on customer satisfaction. While Navigating multiple computer systems and applications.
- Enhanced invoice accuracy by meticulously reviewing and verifying data prior to preparing and sending invoices to customers. Processed payments, and documented accounts.
- Coordinated incoming and outgoing shipments.
- Handled international paperwork and collaborated with management to resolve invoicing and shipping problems.
Education
Interior Design
Sheridan College
Oakville, ON06-2010
Business Admin Accounting
Humber College
Toronto, ON06-2001
High School Diploma -
Glenforest Secondary School
Mississauga06-1999
Skills
- Customer service, and Relations
- Relationship building
- Professional telephone demeanor
- Active listening, Conflict resolution
- Data entry, and Computer proficiency
- Microsoft Office, Outlook, and Excel
- Payment processing and invoicing
- Account updating, and management
- Report creation, Data collection
- Administrative and Clerical support
- Prioritization
- Brand representation
Interests
Timeline
Customer Service Representative
Gesco/Shnier
08.2022 - 03.2025
Invoicing/ Logistics/Senior Customer Care Specialist
Fotiou Frames Ltd
08.2011 - 08.2022
Interior Design
Sheridan College
Business Admin Accounting
Humber College
High School Diploma -
Glenforest Secondary School
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