Cheung Ming (Jimmy) Lam
Vancouver,BC
Summary
Skilled administrative professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns. Excellent customer service experience in tech service field.
Overview
20
20
years of professional experience
Work History
Medical Office Assistant
Dr. Sean G. Bristol Inc.
Vancouver, BC
05.2022 - 01.2025
- Scheduling patients clinical, and surgical appointments
- Perform Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Handle and protect client’s privacy information on a daily basis
- Provide font line customer service to in person clients as well as over the phone/email
- Managed medical records using an electronic health record system.
Clerk IV GI-Ambulatory Coordinators
Providence Health Care
Vancouver, BC
02.2021 - 04.2022
- Performed duties not limited to scheduling and adjusting a variety of client/patient appointments and follow up, receive and file clients or other health care professional office requests, and make contact with various areas to set up and confirm appointments according to procedure.
- Utilized computer software programs to create reports, labels, forms.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Organized and maintained filing systems for confidential documents.
- Answered patient inquiries in person, phone and email.
Medical Office Assistant, Part Time
Dr. Adrian Huang
Vancouver, BC
09.2020 - 04.2021
- Prepare and clean clinic work stations before and after patient consultations.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
Media Consultant
Monolith APAC Communications Inc.
11.2017 - 10.2019
- In continuation from below, bringing knowledge and work experiences from Hong Kong to Tokyo.
- Incorporate with the Tokyo team to increase productivity and efficiency within the APAC region.
- Assist with the firm's video conferencing and events with new third party platforms such as Zoom, GlobalMeet, and BlueJeans.
Multimedia Operations Support Technician
Hewshott Media Limited
06.2013 - 09.2017
- In coordination with the regional multimedia operations team, monitor and support the day-to-day multimedia service and video conferencing systems, including video conference bridge.
- Use remote monitoring tools such as RoomLook, e-Control, Codian and TMS to operate equipment locally and remotely.
- Liaise with external audio and video conference service providers.
- Onsite and remote troubleshooting.
- Use the internal webcast system to create, edit and upload video.
- Testing and commissioning of newly built multimedia facilities.
- Arrange training sessions with new clients.
Operator
Television Broadcasts Limited
11.2007 - 05.2013
- Recording live studio shootings, satellite feeds, and off air materials.
- Edit for TV programs, promos and segments for live and scheduled programs in editing suites.
- Handled live on air programs such as Money Smart, firework events, 2008 Beijing Olympics and other variety shows.
- Editing using Sobey, and After Effects.
Tester & Repair Mechanic
FutureTel Vancouver, B.C
Vancouver, B.C
06.2005 - 09.2005
- Being a quality control tester to ensure cellular phones functioning properly after repair
- Repair cellular phones with specific defects, such as no audio from speaker phones and microphones, damaged display screens, and software malfunctions etc.
Education
Certificate of Graduation - Grade 8 – 12 Graduation
Sir Winston Churchill Secondary School
06.2004
Skills
- Languages: English and Cantonese
- Microsoft Office Suite
- Cisco and Crestron systems
- Virtual conferencing tools
- Patient scheduling
- Electronic health records
- Confidentiality practices
- Customer service
- Appointment management
- Team collaboration
References
- Sean, Bristol, MD FRCSC, sean.bristol@vch.ca, 3rd. floor 2775 Laurel Street, Vancouver, BC, V5Z 1M9
- Anastasia, Kim, RN BSN, akim5@providencehealth.bc.ca, 604-682-2344, extension 63586, 604-219-5810, St. Paul’s Hospital Providence Building Room 2562 1081 Burrard Street, Vancouver, BC, V6Z 1Y6, Surgical Ambulatory Clinics( Audiology, ENT, Ophthalmology,Gastrointestinal, Interventional Pain and Complex Pain)
Timeline
Medical Office Assistant
Dr. Sean G. Bristol Inc.
05.2022 - 01.2025
Clerk IV GI-Ambulatory Coordinators
Providence Health Care
02.2021 - 04.2022
Medical Office Assistant, Part Time
Dr. Adrian Huang
09.2020 - 04.2021
Media Consultant
Monolith APAC Communications Inc.
11.2017 - 10.2019
Multimedia Operations Support Technician
Hewshott Media Limited
06.2013 - 09.2017
Operator
Television Broadcasts Limited
11.2007 - 05.2013
Tester & Repair Mechanic
FutureTel Vancouver, B.C
06.2005 - 09.2005
Certificate of Graduation - Grade 8 – 12 Graduation
Sir Winston Churchill Secondary School
Similar Profiles
Jadranka GadzeJadranka Gadze
Operating Room RN at Dr. Sean Alemi, Dr. David White, Dr. Andrew JaconoOperating Room RN at Dr. Sean Alemi, Dr. David White, Dr. Andrew Jacono
Tara LanniTara Lanni
Medical Assistant at Dr. Sean Lee and Dr. Burack CorpMedical Assistant at Dr. Sean Lee and Dr. Burack Corp
Suzette PencergaSuzette Pencerga
Dental Assistant at Dr. Guy Horie DDS & Dr. Sean Odo DDSDental Assistant at Dr. Guy Horie DDS & Dr. Sean Odo DDS
Sanjay DobariyaSanjay Dobariya
Office Manager at Ravani Infrastructures Pvt Ltd.Office Manager at Ravani Infrastructures Pvt Ltd.
Jennilyn Hernandez ArceoJennilyn Hernandez Arceo
Guest Relations Manager/Front Desk Agent (Part Time) at Fairmont Vancouver AirportGuest Relations Manager/Front Desk Agent (Part Time) at Fairmont Vancouver Airport