Monalissa Syed
Brampton,ON
Summary
Compassionate, solutions-focused Medical Office Administrator off ering exceptional planning, prioritizing and goal-setting abilities to achieve the best patient outcome, accompanied by practical experience in providing patient driven care and service. Professional, articulate and skilled in interacting with physicians, nurses and other healthcare professionals. Skilled in performing clerical and administrative activities in medical office and hospital environments, including EMR, data entry and receptionist duties.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Teston Medical Centre
01.2022 - Current
- Managing day to day activities including, front desk duties and email/mail/ inventory management in timely manner to meet service expectations
- Creating and updating patient's electronic health records
- Scheduling and coordinating appointments
- Review payment records, identify outstanding charges, collect money owing, and prepare invoices and receipts
- Handling third-party billings and invoice reconciliation
- Managing phone calls (up to 3 lines), faxes and scanned/paper documents in timely manner
- Prioritizing patient care by communicating with multiple external service providers to maintain accurate patient records, while protecting patient confidentiality
- Maintaining and logging vaccine fridge temperature recordings
- Exam room set up, maintenance and organization
- Measuring and recording patient's vital signs, height and weight
- Collecting specimen samples and performing analysis - ie. strep tests, urinalysis testing
- Labeling collected specimens and ensuring requisitions are complete for daily lab pick-up
- Confirming appointments to optimize clinic efficiency
- Perform other duties as assigned
Medical Office Assistant
Highmark Interactive
09.2021 - 07.2022
- Effectively managing day to day activities including, front desk duties and email/mail/ inventory management in timely manner to meet service expectations
- Supporting with legal requests including sending estimates to firms for CNRs
- Daily communication with patients by phone, email, and in-person
- Creating and updating patients' electronic health records using EMR
- Scheduling and coordinating appointments
- Verifying patient insurance and submitting billing through Telus and other portal
- Preparing correspondence between medical providers and their patients
- Liaising with Insurance Companies when needed
- Providing quality customer service to patients
Office Administrator
Trinity Healthcare Technologies
09.2017 - 01.2021
- Ensure that software product deployment and service work comply with QMS procedures
- Assist customers by answering quotation or payment questions by phone, email and routing phone calls to support team.
- Coordinate orders with production or development teams and ensure that all ordered products are delivered on time
- Implement and track UCM databases to track and report customer data
- Managed Trinity Healthcare Technologies' accounts receivable and payable, including creating invoices through QuickBooks software
- Acting on requests from Operation Manager which include sending emails, making phone calls, sending faxes, other administrative and project duties as requested
- Address incoming queries from customers in person, over telephone and through emails or UCM ticketing systems Offer productive solutions to customers to ensure that they are satisfied with the service
- Schedule meetings and coordinate communications as appropriate also prepare meeting agendas and other documents as required
Education
DEC - Medical Office Administrator
TriOS College
Brampton, ON09.2017
Skills
- CORE QUALIFICATIONS
- Schedule management
- Medical Terminology
- Organized and efficient
- EMR and EHR management
- Excellent communication
- SOFTWARE PROFICIENCY
- Accuro
- Oscar
- LANGUAGES
- English
- Bengali
- Hindi
- Punjabi
- Urdu
Certification
- First Aid & CPR, triOS College - 2017
- Phlebotomy, Springdale College - 2018
- IM injection, MC College - 2023
Timeline
Medical Office Assistant
Teston Medical Centre
01.2022 - Current
Medical Office Assistant
Highmark Interactive
09.2021 - 07.2022
Office Administrator
Trinity Healthcare Technologies
09.2017 - 01.2021
DEC - Medical Office Administrator
TriOS College