Overview
Work History
Education
Skills
References
Timeline
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Mohammed Osman

Vancouver,British Columbia

Overview

9
9
years of professional experience

Work History

Medical Office Assistant

Wellness Park
Calgary, CA
03.2024 - 03.2025
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Maintained smooth flow of examinations to keep appointments on schedule.
  • Compiled and coded patient information or data in appropriate computer system.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Scheduled and confirmed patient appointments and consultations.

Interpreter and Enhanced Life Skill Worker

CCIS
Calgary, Alberta
11.2022 - 12.2024
  • Needs Assessment & Referrals: Conducted assessments and directed clients to appropriate agencies and resources for settlement services.
  • Settlement Support: Provided information and guidance on accessing community and government resources for successful residency.
  • Client Advising: Offered demonstrations and advice on accessing settlement services, enhancing client integration.
  • Translation & Interpretation: Delivered translation services across various settings, aiding clients in navigating complex systems.
  • Resource Distribution: Produced and distributed materials to assist clients with forms and accessing services.
  • Language Services Referral: Facilitated access to Language Assessment and training programs based on client needs.
  • Workshop Support: Assisted in organizing and delivering workshops and orientations for client education.
  • Client Travel Assistance: Supported clients in using Calgary transit and attending appointments.

Project Coordinator

Bedayaa
Cairo , Egypt
01.2020 - 01.2021
  • Stakeholder Communication: Engaged with key stakeholders to ensure clear alignment on project plans, risks, and progress, fostering transparency and collaboration.
  • Needs Assessment: Conducted comprehensive needs assessments for refugee communities from Egypt and Sudan, identifying critical areas for intervention and support.
  • Project Monitoring: Tracked project progress, addressed challenges promptly, and ensured the timely completion of deliverables.
  • Confidential Client Support: Provided sensitive, confidential support to clients, coordinating necessary services and maintaining their privacy.
  • Workshop Facilitation: Designed and ran awareness workshops to educate and empower refugees on various topics, contributing to their integration and well-being.
  • Resource Management: Managed detailed project documentation, ensuring accurate record-keeping and accessibility for reporting and analysis.
  • Team Coordination: Led cross-functional teams and coordinated with external partners, driving successful project outcomes and maintaining a collaborative work environment.

Personal Assistant

01.2019 - 01.2020
  • German University Professor based in Egypt,
  • Coordinated events and meetings
  • Managed schedules
  • Oversaw filing and office systems
  • Answered calls and interacted with clients
  • Translated documents from Arabic into English
  • Acted as both guide and cultural liaison to Egypt

Photographer and Coordinator

Elegant
01.2017 - 07.2018
  • Created detailed wedding day timelines for photography sessions and ensured that all necessary photos were taken on schedule.
  • Followed up with customer inquiries via phone or email promptly.
  • Greeted visitors and directed them to the appropriate area or person.
  • Assisted with special projects as requested from time-to-time by management team.
  • Prepared presentation materials for client meetings including sample albums and portfolio books.

Wedding Planner Assistant

Nermin Wedding Planner
07.2016 - 07.2018
  • Created detailed timelines for wedding day events.
  • Assisted in researching and booking venues for weddings.
  • Developed seating charts for receptions.
  • Prepared budgets and tracked expenses related to weddings.
  • Assisted in selecting menus and ordering food items from caterers.
  • Coordinated with brides, grooms, families and vendors to plan the perfect wedding day.

Education

Diploma - Medical Office Assistant

Robertson College
Calgary, AB
08-2024

Bachelor’s Degree - English Literature and Humanities

Sudan University of Science And Technology
01.2017

Skills

  • Languages: Fluent in Arabic and English, with strong translation and communication skills
  • Communication: Strong written and verbal communication, developed through various client-facing roles
  • Resourcefulness: Skilled in finding and utilizing resources to support newcomers and immigrant families
  • Content creation: Experienced in developing creative content, particularly for social media
  • Planning and Organization: Proficient in managing events, meetings, and projects with attention to detail and efficiency
  • Customer service: empathetic and professional in client interactions, with a thorough understanding of refugee needs
  • Technical skills: Proficient in Microsoft Office Suite, Photoshop, data entry, and content management

References

REFERENCE Available upon request

Timeline

Medical Office Assistant

Wellness Park
03.2024 - 03.2025

Interpreter and Enhanced Life Skill Worker

CCIS
11.2022 - 12.2024

Project Coordinator

Bedayaa
01.2020 - 01.2021

Personal Assistant

01.2019 - 01.2020

Photographer and Coordinator

Elegant
01.2017 - 07.2018

Wedding Planner Assistant

Nermin Wedding Planner
07.2016 - 07.2018

Diploma - Medical Office Assistant

Robertson College

Bachelor’s Degree - English Literature and Humanities

Sudan University of Science And Technology

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Mohammed Osman