Summary
Overview
Education
Work History
Skills
Certification
Languages
Timeline
Generic

Chetanjeet Kaur

Victoria,BC

Summary

Reliable and detail-oriented professional with strong communication, organizational, and interpersonal skills. Known for adaptability, teamwork, and maintaining a positive attitude in fast-paced environments. Committed to delivering high-quality results and continuous learning. Goal-driven professional with a background in service and education, currently expanding into language coaching. Brings a blend of discipline, empathy, and strong communication skills to inspire growth in others while pursuing continuous self-development.

Overview

6
6
years of professional experience
1
1
Certification

Education

Aviation - Private pilot program

Victoria Flying Club
Victoria, BC
11.2025

Work History

Concierge/Security Guard

Paladin Security
04.2023 - Current
  • Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Coordinated transportation and logistics for guests, ensuring seamless arrival and departure experiences.
  • Managed concierge desk operations, maintaining a welcoming environment for guests and visitors.
  • Developed relationships with local businesses to enhance service offerings and provide unique guest experiences.
  • Mentored junior staff on best practices in guest relations and effective communication techniques.

Rogers Customer Experience Representative

Rogers Communications
03.2022 - 11.2023
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Guided customers in selecting appropriate products and services, enhancing overall satisfaction.
  • Collaborated with cross-functional teams to improve service delivery processes and enhance customer experiences.
  • Trained new representatives on company policies, procedures, and customer engagement strategies.
  • Analyzed customer feedback to identify trends and implement improvements in service quality.

Sales Representative

Telus
01.2021 - 09.2022
  • Developed strategic sales plans to increase market penetration and drive revenue growth.
  • Managed customer relationships, ensuring high levels of satisfaction and retention.
  • Analyzed market trends to identify new business opportunities and inform sales strategies.
  • Led training sessions for junior sales representatives, enhancing team performance and knowledge sharing.
  • Collaborated with marketing teams to align promotional efforts with sales objectives.

Sorter

Amazon.com
11.2019 - 12.2020
  • Operated automated sorting machinery to enhance package processing efficiency.
  • Conducted quality inspections to ensure accuracy of sorted items and compliance with standards.
  • Trained new team members on sorting procedures and safety protocols, fostering a collaborative environment.
  • Streamlined sorting processes by implementing best practices, reducing operational delays.
  • Monitored inventory levels and coordinated with logistics for timely replenishment of supplies.

Skills

  • Microsoft Office
  • Microsoft Word
  • Cleaning Experience
  • Shipping & Receiving
  • Retail Sales
  • Heavy Lifting
  • Assembly
  • Organizational skills
  • Sales
  • Security

Certification

  • Occupational First Aid Level 1 - Present
  • Serving It Right - November 2022 to November 2027
  • BST - March 2022 to March 2026

Languages

English
Native or Bilingual

Timeline

Concierge/Security Guard

Paladin Security
04.2023 - Current

Rogers Customer Experience Representative

Rogers Communications
03.2022 - 11.2023

Sales Representative

Telus
01.2021 - 09.2022

Sorter

Amazon.com
11.2019 - 12.2020

Aviation - Private pilot program

Victoria Flying Club
Chetanjeet Kaur