Chetanjeet Kaur
Victoria,BC
Summary
Reliable and detail-oriented professional with strong communication, organizational, and interpersonal skills. Known for adaptability, teamwork, and maintaining a positive attitude in fast-paced environments. Committed to delivering high-quality results and continuous learning. Goal-driven professional with a background in service and education, currently expanding into language coaching. Brings a blend of discipline, empathy, and strong communication skills to inspire growth in others while pursuing continuous self-development.
Overview
6
6
years of professional experience
1
1
Certification
Education
Aviation - Private pilot program
Victoria Flying Club
Victoria, BC11.2025
Work History
Concierge/Security Guard
Paladin Security
04.2023 - Current
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated transportation and logistics for guests, ensuring seamless arrival and departure experiences.
- Managed concierge desk operations, maintaining a welcoming environment for guests and visitors.
- Developed relationships with local businesses to enhance service offerings and provide unique guest experiences.
- Mentored junior staff on best practices in guest relations and effective communication techniques.
Rogers Customer Experience Representative
Rogers Communications
03.2022 - 11.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Guided customers in selecting appropriate products and services, enhancing overall satisfaction.
- Collaborated with cross-functional teams to improve service delivery processes and enhance customer experiences.
- Trained new representatives on company policies, procedures, and customer engagement strategies.
- Analyzed customer feedback to identify trends and implement improvements in service quality.
Sales Representative
Telus
01.2021 - 09.2022
- Developed strategic sales plans to increase market penetration and drive revenue growth.
- Managed customer relationships, ensuring high levels of satisfaction and retention.
- Analyzed market trends to identify new business opportunities and inform sales strategies.
- Led training sessions for junior sales representatives, enhancing team performance and knowledge sharing.
- Collaborated with marketing teams to align promotional efforts with sales objectives.
Sorter
Amazon.com
11.2019 - 12.2020
- Operated automated sorting machinery to enhance package processing efficiency.
- Conducted quality inspections to ensure accuracy of sorted items and compliance with standards.
- Trained new team members on sorting procedures and safety protocols, fostering a collaborative environment.
- Streamlined sorting processes by implementing best practices, reducing operational delays.
- Monitored inventory levels and coordinated with logistics for timely replenishment of supplies.
Skills
- Microsoft Office
- Microsoft Word
- Cleaning Experience
- Shipping & Receiving
- Retail Sales
- Heavy Lifting
- Assembly
- Organizational skills
- Sales
- Security
Certification
- Occupational First Aid Level 1 - Present
- Serving It Right - November 2022 to November 2027
- BST - March 2022 to March 2026
Languages
English
Native or Bilingual
Timeline
Concierge/Security Guard
Paladin Security
04.2023 - Current
Rogers Customer Experience Representative
Rogers Communications
03.2022 - 11.2023
Sales Representative
Telus
01.2021 - 09.2022
Sorter
Amazon.com
11.2019 - 12.2020
Aviation - Private pilot program
Victoria Flying Club