Chelsea Reid
Toronto,ON
Summary
Driven professional with a 15 year track record in fostering customer relationships and driving significant revenue growth. Experienced in business analytics, skilled negotiations, consumer behavior insights, and industry dynamics. Proven expertise in building and sustaining robust partnerships with clients and stakeholders to surpass organizational goals. Looking to inspire and enhance a purpose driven team, committed to reaching new heights, creating efficiencies and partnering with a high-performance culture.
Overview
15
15
years of professional experience
Work History
Development Officer of Partnerships
Indspire
08.2024 - Current
- Developed and implemented targeted fundraising initiatives, securing corporate and foundation sponsorships across a portfolio of 200+ sponsors
- Conducted multiple client meetings, presenting customized proposals
- Cultivated relationships resulting in corporate contributions of $25,000 and below, driving mission-aligned funding
- Collaborated closely with the Director of Partnerships to refine corporate fundraising strategies, increasing revenue from diverse sources
- Performed in-depth prospect research, prepared briefing notes, and crafted proposals to support high-impact solicitation efforts
- Maintained organized records of donor interactions, managing a contact database to track corporate engagements effectively
- Engaged sponsors through stewardship reports and event invitations, fostering strong donor relationships.
- Created impactful sponsor engagement opportunities aligned with Indspire programs, including volunteer initiatives
Mentorship Advocate
Indspire
12.2022 - 08.2024
- Organized and facilitated workshops and events tailored to the needs of Indigenous students
- Coordinated with multiple departments to integrate program goals with broader organizational objectives
- Monitored and evaluated program outcomes to report on progress and identify areas for improvement
- Gathered participant feedback regularly via surveys or evaluations, utilizing insights gained for continuous improvement of future programming iterations
- Managed company presence at multiple concurrent trade shows, ensuring consistent branding and messaging across all events
- Strengthened client retention rates through diligent post-event follow-up via phone calls or emails to solidify connections made during the event
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality reports
- Contributed to the ongoing development of future program offerings by identifying areas for growth or expansion in response to participant feedback and market demand
Account Director/Account Executive
Clearco
05.2022 - 10.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Maintained an active pipeline range of 300+ clients/prospects at any given time
- Deployed over $400,000 dollars of capital
- Qualified leads, built relationships and executed sales strategies to drive new business
- Portfolio consisted of 50+ clients
- Collaborated with high-revenue clients, managing accounts within the $100,000 to $500,000 monthly sales range
- Leveraged CRM to collect, organize and manage sales data and customer information
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans
Client Success Coordinator
Generis GP
10.2020 - 04.2022
- Generated client retention by accurately organizing and executing Virtual trade shows and events
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries
- High call volumes, 150-200 calls daily
- Heightened attendee communication and retention
- Organized, coordinated and deployed multiple events while focusing on delivering superior customer service
- Solicited feedback from clients to assess event success and uncover opportunities for improvement
- Managed event logistics and operations
- Coordinated schedules and timelines for events.
- Successfully created email campaigns with 20% higher click and open rate
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation for various events.
- Devised processes to boost long-term business success and increase profit levels
- Provided direction and guidance to internal teams in order to achieve targets
- Utilize SalesForce to analyze production data, monitor clients data and profiles
- Implemented troubleshooting, root cause analysis and issue resolution
Sales Executive
Self-Employed
08.2010 - 08.2021
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Established strong vendor relationships to maintain and support business
- Trained new employees on customer service, money handling and organizing strategies
- Developed, maintained and utilized diverse client base.
- Prepared orders for shipment, tagging boxes and scanning barcodes to upload package data to tracking system
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels
- Performed data entry and completed proper paperwork
- Completed physical inventory counts each month
- Developed new business relationships, quickly gained trust and maintained existing through regular communications and effective account management
Sales Associate
Golf Town
03.2018 - 06.2018
- Approached browsing customers to initiate conversations to determine buying preferences
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Provided exceptional services and pleasant shopping experiences to retail customers
- Managed efficient cash register operations
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Increased business sales utilizing golf product knowledge
- Listened to customer needs and desires to identify and recommend optimal products
- Cleaned, closed and secured store at end of shift
- Encouraged customers to find accessories and other upsell items to complete ensembles
Sales Advisor/ Product Genius
BMW
07.2017 - 11.2017
- Continually expanded knowledge of BMW New Car fleet product line
- Sold over $500,000 dollars worth of inventory
- Assisted with demonstrations for overall usage and delivery of vehicles to showcase functionality
- Qualified buyers by matching requirements and interests to various car or SUV models and discussing finance options
- Negotiated purchase prices and explained sales, warranty and optional products
- Answered telephone and email inquiries from potential customers
- Prepared purchased vehicles and completed final delivery checks
- Completed registration paperwork and sales documentation
- Greeted customers on lot and in showroom to answer questions about brand and available inventory
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts
Education
Bachelor of Arts - Indigenous Studies
Trent University
Peterborough, ONSkills
- Project Management
- Problem-Solver
- Community Outreach
- Attention to Detail
- Business Development
- Relationship Management
- Event Coordination
- Analytical
Accomplishments
- Received the King Charles III Coronation medal
- Co-developed and implemented program from the ground up and exponentially raised event numbers over 30%
- Strong client management for hundreds of participants per portfolio events, 12 hosted annually
- Boosted Company's overall growth of 54%
- Effectively trained/onboarded new staff
Timeline
Development Officer of Partnerships
Indspire
08.2024 - Current
Mentorship Advocate
Indspire
12.2022 - 08.2024
Account Director/Account Executive
Clearco
05.2022 - 10.2022
Client Success Coordinator
Generis GP
10.2020 - 04.2022
Sales Associate
Golf Town
03.2018 - 06.2018
Sales Advisor/ Product Genius
BMW
07.2017 - 11.2017
Sales Executive
Self-Employed
08.2010 - 08.2021
Bachelor of Arts - Indigenous Studies
Trent University