Arthur John Celis
Toronto,ON
Summary
Customer service professional skilled in enhancing guest experiences and maintaining orderly event operations. Known for strong focus on team collaboration and achieving seamless event execution. Reliable and flexible with outstanding interpersonal skills and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Usher
Rogers Centre
04.2023 - Current
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Assisted guests with seating arrangements and event information to enhance overall experience.
- Monitored crowd flow and maintained safety protocols during events to ensure guest safety.
Deli Clerk
Metro Grocery Store
04.2020 - Current
- Offered product samples to customers, generating additional sales through taste-testing.
- Provided exceptional customer service by assisting with product selection and preparation.
- Replenished serving stations with fresh food and cleaned up spills.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by 20%.
Summer Camp Counselor
TDSB
07.2019 - 08.2019
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Supported 50 children by actively listening and offering encouragement.
Sales/Stock Associate
American Eagle Outfitters, Inc
02.2019 - 06.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Nicholby's
07.2017 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped average of 10 customers per day by responding to inquiries and locating products.
Education
High School Diploma -
St. Oscar Romero Catholic Secondary School
Toronto, ON06.2019
Skills
- Effective Customer Communication
- Listening Skills
- Incident Management
- Measurement Conversions
- Product and Service Sales
- Camper Supervision
- Safety awareness
- Team player mentality
- Patience and composure
- Customer service
- Honesty and integrity
- Strong work ethic
Certification
- Smart Serve - 2023-08
- WHMIS License - 2019-02
- Counterfeit Detection Training - 2018-02
- Customer Service Training - 2017-11
- CPR and Standard First Aid Training - 2019-06
Languages
English
Native or Bilingual
French
Elementary
Timeline
Usher
Rogers Centre
04.2023 - Current
Deli Clerk
Metro Grocery Store
04.2020 - Current
Summer Camp Counselor
TDSB
07.2019 - 08.2019
Sales/Stock Associate
American Eagle Outfitters, Inc
02.2019 - 06.2019
Sales Associate
Nicholby's
07.2017 - 08.2017
High School Diploma -
St. Oscar Romero Catholic Secondary School