Chelsea Laforteza
Markham
Summary
Performance-driven customer service representative with 7 years of experience in improving customer satisfaction and successfully defusing difficult situations with clients. Excellent communication and interpersonal skills. Adept at respectfully interfacing with executives from various departments and divisions. Demonstrated track record of delivering exceptional service and resolving client issues promptly and effectively.
Overview
7
7
years of professional experience
Work History
Customer Experience Associate
Scotiabank
2022.01 - Current
- Responsible for dual opening and closing of the branch
- Accurate completion of all monthly currency balancing
- Facilitate cash transactions for clients with strict adherence to KYC policies
- Establish and sustain strong client relationships, providing needs based service and advice
- Uncover client needs and provide solutions
- Eectively trained and coached new hires
- Solid track record of performance, consistently exceeding established targets and goals
- Frequent recipient of client commendations
- High volume of investment and sale opportunities referred to Financial Advisors/Wealth Management.
Sales Associate
Little Burgundy
2020.10 - 2022.01
- Accountable for store opening and closing
- Optimized daily/weekly sales strategies by leading targeted in-store campaigns
- Eectively trained and coached new hires
- Consistently exceeded sales targets and goals
- Educated customers on the Little Burgundy brand to incite excitement on the company's value
- Educated clients on current merchandise promotions
- Processed cash and credit payments for in-store purchases
- Ensured merchandise is stocked and displayed eectively.
Customer Care Associate
Longos
2019.07 - 2021.12
- Accountable Opening and closing deli department
- Organized required equipment and supplies for deli department
- Ensured a clean and safe working environment
- Provided excellent and needs based client service and provided recommendations
- Managed and ensured sucient inventory within the deli department.
Crew Assistant
All Star Crew Renos
2018.01 - 2019.07
- Assisted with job reno estimates
- Ensure reno work environment was clean and clear of debris
- Organized supplies and materials
- Assisted with inventory of supplies and materials.
Education
CSC (Canadian Security Course) -
Canadian Institute Securities
09.2024
OSSD -
St. Brother Andre Catholic High School
06.2021
Skills
- Innovative
- Leadership
- Adaptable
- Quick Learner
- Motivated
- Organized
- Curious
- Cooperative
- Compassionate
- Solution-Oriented
Awards
- February 2024 Service cPulse Star for Markham Richmond Hill District (Scotiabank)
- Highest monthly sales for 6 consecutive months (Little Burgundy)
Timeline
Customer Experience Associate
Scotiabank
2022.01 - Current
Sales Associate
Little Burgundy
2020.10 - 2022.01
Customer Care Associate
Longos
2019.07 - 2021.12
Crew Assistant
All Star Crew Renos
2018.01 - 2019.07
CSC (Canadian Security Course) -
Canadian Institute Securities
OSSD -
St. Brother Andre Catholic High School
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