Hi, I’m
Chelsea Laforteza
Markham
Summary
Performance-driven customer service representative with 7 years of experience in improving customer satisfaction and successfully defusing difficult situations with clients. Excellent communication and interpersonal skills. Adept at respectfully interfacing with executives from various departments and divisions. Demonstrated track record of delivering exceptional service and resolving client issues promptly and effectively.
Overview
7
years of professional experience
Work History
Scotia Wealth Management
Administrative Assistant
01.2025 - Current
Scotiabank
Customer Experience Associate
01.2022 - Current
Job overview
- Responsible for dual opening and closing of the branch
- Accurate completion of all monthly currency balancing
- Facilitate cash transactions for clients with strict adherence to KYC policies
- Establish and sustain strong client relationships, providing needs based service and advice
- Uncover client needs and provide solutions
- Eectively trained and coached new hires
- Solid track record of performance, consistently exceeding established targets and goals
- Frequent recipient of client commendations
- High volume of investment and sale opportunities referred to Financial Advisors/Wealth Management.
Little Burgundy
Sales Associate
10.2020 - 01.2022
Job overview
- Accountable for store opening and closing
- Optimized daily/weekly sales strategies by leading targeted in-store campaigns
- Eectively trained and coached new hires
- Consistently exceeded sales targets and goals
- Educated customers on the Little Burgundy brand to incite excitement on the company's value
- Educated clients on current merchandise promotions
- Processed cash and credit payments for in-store purchases
- Ensured merchandise is stocked and displayed eectively.
Longos
Customer Care Associate
07.2019 - 12.2021
Job overview
- Accountable Opening and closing deli department
- Organized required equipment and supplies for deli department
- Ensured a clean and safe working environment
- Provided excellent and needs based client service and provided recommendations
- Managed and ensured sucient inventory within the deli department.
All Star Crew Renos
Crew Assistant
01.2018 - 07.2019
Job overview
- Assisted with job reno estimates
- Ensure reno work environment was clean and clear of debris
- Organized supplies and materials
- Assisted with inventory of supplies and materials.
Education
Canadian Institute Securities
CSC (Canadian Security Course)
09.2024
St. Brother Andre Catholic High School
OSSD
06.2021
Skills
- Innovative
- Leadership
- Adaptable
- Quick Learner
- Motivated
- Organized
- Curious
- Cooperative
- Compassionate
- Solution-Oriented
Awards
- February 2024 Service cPulse Star for Markham Richmond Hill District (Scotiabank)
- Highest monthly sales for 6 consecutive months (Little Burgundy)
Timeline
Administrative Assistant
Scotia Wealth Management
01.2025 - Current
Customer Experience Associate
Scotiabank
01.2022 - Current
Sales Associate
Little Burgundy
10.2020 - 01.2022
Customer Care Associate
Longos
07.2019 - 12.2021
Crew Assistant
All Star Crew Renos
01.2018 - 07.2019
Canadian Institute Securities
CSC (Canadian Security Course)
St. Brother Andre Catholic High School
OSSD
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