Kam Ying Kwan, Jolie
Markham
Summary
Dynamic Human Resources professional with over a year of dedicated HR experience and more than three years in administration. Expertise includes employee relations, compensation and benefits, onboarding, and HRIS management for organizations with over 500 employees. Proven ability to support people managers in addressing performance and employee relations challenges while ensuring compliance with policies and delivering accurate reporting. Bilingual in English, Cantonese, and Mandarin, fostering trust and collaboration among diverse colleagues and clients. Currently pursuing CHRP designation, with the knowledge exam scheduled for April 2026 and the employment law exam in September 2026.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Officer
ACQ Seating
04.2024 - Current
- Deliver reliable and customer-first support and after-sales service for B2B clients for 100+ corporate accounts, achieving a 95% client satisfaction rate
- Coordinate office operations to enhance workflow efficiency and support daily administrative tasks.
- Maintain accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Update reports, manage accounts, and generate reports for company database.
- Track monthly employee attendance and calculate working hours
Human Resources Assistant
Fuji Photo Products Co Ltd
11.2022 - 10.2023
- Coordinated recruitment processes, ensuring timely candidate sourcing and scheduling interviews.
- Managed employee onboarding procedures, enhancing new hire integration and compliance with company policies.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Assisted in maintaining HRIS data integrity, updating records for accuracy and confidentiality.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
Human Resources Assistant
Compass Group Hong Kong Ltd
08.2022 - 11.2022
- Processed payroll and benefits administration for 500+ employees, achieving 100% compliance with statutory requirements
- Managed leave management, final payments, and medical claims
- Maintained compliance by ensuring accurate HRIS records across attendance and rosters
- Supported benefits administration by processing enrollments and resolving employee inquiries efficiently.
- Collaborated with HR teams to refine policies and streamline benefits administration processes.
Admin Assistant to Team Leader, Sales Support
Potus Medical (HK) Ltd
12.2020 - 08.2022
- Supported cross-functional teams in order fulfillment and documentation, maintaining a 98% order accuracy rate
- Prepared government tenders for Hong Kong & Macau (e.g., Hospital Authority), contributing to contracts valued at HKD 5M+ annually
- Facilitated interdepartmental communications, fostering collaboration among teams to achieve common goals.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Recognized with a promotion for outstanding performance and stakeholder collaboration, reflecting strong client relationship management skills
Education
Bachelor of Business Administration (Hons) - Management
The Hong Kong Polytechnic University
Hong Kong08.2020
Associate in Business (HR Management) - HR Management
Hong Kong Community College, The Hong Kong Polytechnic University
Hong Kong06.2018
Skills
- Employee Relations Management
- HRIS & People Data Management
- Onboarding & Recruitment Support
- Compensation & Benefits
- Regulatory Compliance
- Stakeholder Engagement
- Multilingual Communication (English, Cantonese, Mandarin)
- Scheduling and calendar management
- Proficient in MS Office and Google Workspace
- Experienced with HRIS systems including FlexSystem and IPL
- Skilled in QuickBooks and Canva for business applications
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Certification
CHRP Designation (In Progress) | School of Continuing Studies, University of Toronto | Toronto, ON | Sep 2024 – Current
Timeline
Administrative Officer
ACQ Seating
04.2024 - Current
Human Resources Assistant
Fuji Photo Products Co Ltd
11.2022 - 10.2023
Human Resources Assistant
Compass Group Hong Kong Ltd
08.2022 - 11.2022
Admin Assistant to Team Leader, Sales Support
Potus Medical (HK) Ltd
12.2020 - 08.2022
Associate in Business (HR Management) - HR Management
Hong Kong Community College, The Hong Kong Polytechnic University
Bachelor of Business Administration (Hons) - Management
The Hong Kong Polytechnic University