Chelley Surjanac
Kirkfield,ON
Summary
Achieved notable customer loyalty and retention rates as a Customer Service Representative at Liquor Control Board Of Ontario by mastering complaint resolution and enhancing customer relations through exceptional problem-solving and active listening. Demonstrated expertise in payment processing and product knowledge, leading to positive client feedback and repeat business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Liquor Control Board Of Ontario
05.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded proactively and positively to rapid change.
Customer Service Representative
Liquor Control Board Of Ontario
05.2006 - 05.2024
- Self-motivated, strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Brock High
Cannington, ON06.1987
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Money handling abilities
- Complaint resolution
- Payment Processing
- Professional telephone demeanor
- Product Knowledge
- Order Processing
Languages
English
Native or Bilingual
Certification
- Standard First Aid-CPR C-AED , St. John Ambulance - 11-21-23 to 11-21-2026
Timeline
Customer Service Representative
Liquor Control Board Of Ontario
05.2024 - Current
Customer Service Representative
Liquor Control Board Of Ontario
05.2006 - 05.2024
High School Diploma -
Brock High
- Standard First Aid-CPR C-AED , St. John Ambulance - 11-21-23 to 11-21-2026
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