Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mindy Alberto

Caledonia,ON

Summary

Dedicated and adaptable professional with a proactive attitude and a strong work ethic. Quick to learn and eager to contribute to dynamic teams while supporting organizational goals. Known for effective communication, strong problem-solving abilities, and fostering positive relationships with customers and colleagues. Results-oriented and versatile, with a passion for continuous learning and innovation. Skilled at leveraging analytical thinking and creativity to deliver high-impact solutions in fast-paced environments, consistently driving team success and achieving positive outcomes.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

LCBO (Liquor Control Board of Ontario)
Caledonia, Ontario
07.2022 - Current

Provided exceptional customer service in a high-volume, fast-paced, and regulated retail environment, consistently upholding LCBO’s standards of responsible service, and product knowledge. Assisted customers in selecting appropriate products based on their preferences, special occasions, or dietary needs, offering informed recommendations on wines, spirits, and beer. Ensured compliance with Ontario alcohol laws and LCBO policies, including age verification and refusal of service when appropriate. Accurately processed cash, debit, and credit transactions using POS systems, while maintaining accountability for daily cash reconciliation and register balancing. Resolved customer inquiries, concerns, and complaints with professionalism and empathy, escalating complex issues to management when necessary.

QUOTATION TEMPLATE COORDINATOR

Jk Carpentry
Caledonia, Ontario
07.2018 - 08.2021

Experienced professional at Jk Carpentry specializing in the preparation and standardization of detailed quotes for carpentry projects. Skilled in evaluating project scope and costs to produce accurate, competitive estimates that align with business objectives. Committed to supporting project success and client satisfaction through precise documentation, timely communication, and adherence to quality standards that reflect JK Carpentry’s commitment to excellence. Responsible for designing and implementing efficient quoting templates that optimize processes and ensure consistency. Dedicated to supporting project success and client satisfaction through precise documentation and clear communication, reflecting Jk Carpentry’s commitment to quality and excellence.

Education

Bachelor of Arts - Linguistics

Mcmaster University
Hamilton, ON
04-2026

High School Diploma -

Assumption College School
Brantford, ON
06-2022

Skills

  • Adaptability
  • Bilingual (English & French)
  • Customer relations
  • Effective Communicator
  • Organized
  • Reliable and Punctual
  • Teamwork and Collaboration
  • Time Management

Languages

French
Full Professional
English
Full Professional

Timeline

Customer Service Representative

LCBO (Liquor Control Board of Ontario)
07.2022 - Current

QUOTATION TEMPLATE COORDINATOR

Jk Carpentry
07.2018 - 08.2021

Bachelor of Arts - Linguistics

Mcmaster University

High School Diploma -

Assumption College School
Mindy Alberto