SHANNON WEESE
Kirkfield,ON
Summary
Seeking to work in environment that will challenge me further, while allowing me to contribute to the continued growth and success of the organization. I am looking to obtain a full time position where I can utilize my skills that I have obtained through previous work experience. Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
17
17
years of professional experience
Work History
Branch Manager
Spar Marathon Roofing Supplies
Pickering, ON
10.2016 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Managed daily branch financials including,bank deposit, cash management and account payments.
- Manage fleet services
Sales Associate
Party Packagers/Party City
01.2008 - 11.2017
- Performs supervisory and administrative duties
- Performs director on duty (DOD) responsibilities as required
- Responsible for opening and closing store procedures
- Responsible for cash procedures including but not limited to preparing and dropping bank deposits
- Authorizes register functions including post voids, returns and associate discounts
- Assist in merchandising procedures
- Sets and maintain MPP , plan-o-grams and other merchandise directives
- Assist with receiving and stock procedures
- Provide customer service in various aspects with a wide variety of customers, proven ability to handle customer conflicts
- Follows direction from management and policies put in place by head office
- Trained on front end; complete transactions including cash, credit cards and interact
- Complete customers’ orders for balloons
- Works both as a team and as an individual in various aspects of the job
Mjr Capital Service Inc
01.2016 - 10.2016
- Contacting customers to negotiate re-payment on past due debt
- Combination of Inbound and Outbound calls
- Excellent phone mannerism required while being firm in negotiations
- Update customer files and account information after every call
- Report to supervisors and managers
- Meet and exceed individual daily/weekly/monthly targets
- Complying with MJR and client policies & procedures
Merchandiser
MCA
01.2009 - 01.2016
- Core territory rep
- Read and implement planograms
- Maintain proper inventory levels for all chain accounts
- Maximize our client’s product presence and retail sales
- Maximize point of purchase (POP) advantage
- Seasonal display set-up and removal
- Fixture/display assembly, as required
- Presentation of new products
- On occasion, sell merchandising units
- Provide store setups and planogram maintenance, implement updates or new planograms
- Complete calls in a timely and efficient fashion
Education
OSSD -
Ajax High School
01.2010
Skills
- Friendly and respectful
- Outgoing and energetic personality
- Reliable
- Committed
- Punctual
- Great communication skills
- Great interpersonal skills
- Great computer skills
- Teamwork
- Independence
- Excellent problem solving skills
- Calm under pressure
- Hard working
- Dedicated
- Customer service
Languages
English
Professional Working
Timeline
Branch Manager
Spar Marathon Roofing Supplies
10.2016 - Current
Mjr Capital Service Inc
01.2016 - 10.2016
Merchandiser
MCA
01.2009 - 01.2016
Sales Associate
Party Packagers/Party City
01.2008 - 11.2017
OSSD -
Ajax High School