Chelina Covarrubias
Irvine,CA
Summary
Dynamic professional with a proven track record in enhancing customer engagement and driving sales, as demonstrated at Sams Hof Brau. Excelled in multitasking and strong interpersonal skills, achieving over a 5% increase in Internet sales goals. Specializes in leveraging hospitality and sales strategies to foster guest relations and team collaboration.
Overview
3
3
years of professional experience
Work History
Host/Promotions Team Member
Sams Hof Brau
01.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Collaborated with marketing team to create and implement promotional campaigns.
- Communicated product value, quality, and style to educate and entice potential customers.
- Answered phone calls to take orders, give information and document reservations.
- Established and maintained positive relationships with customers.
- Developed and executed promotional campaigns to drive brand awareness and sales.
Customer Service Representative
Nuve
10.2024 - 11.2024
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Exhibited high energy and professionalism when dealing with clients and staff.
Internet Sales
Kia
04.2022 - 03.2024
- Met or exceeded Internet sales goals and objectives 5%.
- Attained minimum performance of Internet sales ratio from inbound leads.
- Managed Internet sales leads by responding to inquiries, setting appointments and answering questions on new or used cars.
- Created performance reports covering cashier sales totals and account profiles.
- Contacted customers to follow-up on Internet and telephone sales inquiries.
- Matched clients with best products by utilizing consultative sales approaches.
Education
High School Diploma -
Fowler High
Fowler, CA06-2011
Skills
- Multitasking proficiency
- Strong interpersonal skills
- Verbal and written communication
- Hospitality and accommodation
- Customer engagement
- Guest relations
- Sales strategies
- Team collaboration
- Exceptional communication
Timeline
Customer Service Representative
Nuve
10.2024 - 11.2024
Internet Sales
Kia
04.2022 - 03.2024
Host/Promotions Team Member
Sams Hof Brau
01.2022 - Current
High School Diploma -
Fowler High
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