Farzad Shafie
Irvine,CA
Summary
Dedicated Eligibility Technician with over a year of experience in case management and social services, currently pursuing a master’s degree in Marriage and Family Therapy (MFT). Actively in the process of securing a practicum and internship site for 2025, seeking to leverage strong communication skills, cultural competency, and a passion for mental health to support students and families in a school-based setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Eligibility Technician & CST-CIO Team Member
Social Services Agency
05.2023 - Current
- Certified/Authorized bilingual Farsi-English Eligibility Technician
- Assess client eligibility for Cal Fresh and Medi-Cal programs
- Process applications and re certifications, ensuring compliance with program regulations
- Conduct client interviews, gather documentation, and maintain accurate records
- Explain program rules to clients to enhance understanding and accessibility
- Collaborate with team members to provide excellent customer service
Case Manager / Counselor
Maximus
10.2021 - 05.2022
- Company Overview: Welfare-to-Work CalWORKs
- Assisted families in achieving self-sufficiency through employment and educational opportunities
- Provided individual counseling to support clients in overcoming barriers to success
- Developed individualized service plans tailored to family needs
- Provided access to resources such as behavioral support, housing assistance, and transportation services
- Monitored client progress and adjusted plans to ensure continued support
- Maintained detailed case records for compliance purposes
- Welfare-to-Work CalWORKs
Sales Supervisor
Macy’s
01.2019 - 01.2021
- Company Overview: South Coast Plaza
- Led the fine jewelry department, managing a team to meet sales goals and deliver exceptional customer service
- Trained and mentored staff to enhance product knowledge and sales skills
- Managed inventory and ensured merchandise presentation met company standards
- Developed and implemented promotional strategies to boost sales
- Resolved customer inquiries and issues to create a positive shopping experience
- South Coast Plaza
Education
Master’s Degree - Marriage and Family Therapy
Capella University
Minneapolis, MN10.2025
Bachelor’s Degree - English Literature
IUT (Isfahan University of Technology/Elm-o-Farhang University)
Iran01.2009
Skills
- CALSAWS
- MEDS
- Medi-Cal
- Cal Fresh
- Covered California systems
- Welfare-to-Work Orientation Appraisal Process
- Microsoft Office Suite
- Excel
- Word
- Outlook
- Problem-solving
- Case management
- Empathy
- Active listening
- Cultural competency
Certification
Authorized Bilingual Farsi-English Certification (Eligibility Technician Role)
Additional Information
Experienced in working with diverse and underserved populations, with a commitment to fostering equity and inclusion., Actively enhancing knowledge in evidence-based practices such as Emotionally Focused Therapy (EFT) and Solution-Focused Brief Therapy (SFBT)
Affiliations
- Active Member, AAFT (American Association for Marriage and Family Therapy)
- Active Member, CAMFT (California Association of Marriage and Family Therapy)
- Active Member, NSHS (National Society for Human Services)
Languages
Farsi
English
Timeline
Eligibility Technician & CST-CIO Team Member
Social Services Agency
05.2023 - Current
Case Manager / Counselor
Maximus
10.2021 - 05.2022
Sales Supervisor
Macy’s
01.2019 - 01.2021
Authorized Bilingual Farsi-English Certification (Eligibility Technician Role)
Master’s Degree - Marriage and Family Therapy
Capella University
Bachelor’s Degree - English Literature
IUT (Isfahan University of Technology/Elm-o-Farhang University)
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