Summary

Overview

Work History

Education

Skills

Additional information

Timeline

Charlene Naputi

Los Angeles,CA

Summary

Eligibility Worker II with extensive public-sector experience optimizing benefits processing and case management across high-volume environments. Leverages process improvement, data analysis, and MS Office/Teams proficiency to streamline workflows, resolve data mismatches on first pass, and accelerate expedited CalFresh (foodstamps) determinations while maintaining full regulatory compliance. Aims to advance into roles that scale service delivery and operational efficiency through smarter workflows and cross-functional collaboration.

Professional in field of social services with comprehensive experience in eligibility determination and client support. Proven ability to streamline application processes and ensure regulatory compliance. Known for fostering team collaboration and achieving client satisfaction through adaptable and reliable service delivery.

Overview

years of professional experience

Work History

Eligibility Worker II

Department of Public Social Services

Los Angeles, CA, US

02.2021 - 09.2025

Conduct interviews and gathered documentation to determine client needs and eligibility for public assistance and child welfare programs
Interpret county, state, and federal regulations to determine benefit eligibility
Provide information to clients regarding program requirements, rights, and responsibilities
Enter and verify high volumes of client data while maintaining accuracy and compliance
Review, update, and manage confidential electronic case records
Process documentation and meet strict deadlines on a fast-paced environment
Use digital systems and remote communication platforms to support workflow efficiency

Intermediate Typist-Clerk

Probation Department, Re-Entry Opportunity Center (R.O.C)

Los Angeles, CA, US

04.2019 - 01.2021

Main Adult Services Clerk for Intake/ODR/ATC units.
Managed Intake Client Files using programs such as APS; record management tasks include entering X-Number making sure clients information matches file, and ensure data collection are accurate such as Defendant X-Folder Location Data (DFXD), Defendant Address Data (DFAD), Defendant Risk Assessment Data (DRAD), Count Offense Data (CNOD), reading Clerical and Probation Officers Chrono Information (CCID/DCID) to distribute to correct clerks and DPOs.
Access and research Trial Courts Information System (TCIS) to update client file in APS to match TCIS for the Office of Diversion and Re-Entry (ODR).
Alternative Treatment Caseload (ATC); Updating File when given by DPOs.
Receptionist: Welcomed walk-in clients by collecting intake information and answered phones for the unit.
Managed correspondence, including drafting letters and reports for probation officers.

Clerk Typist III

Department of Public Works, Project Management Bureau

City of Long Beach, CA, US

03.2018 - 01.2019

Main administrative support to Project management Bureau Manager.
Maintain calendar and schedule meetings, appointments, conference calls, and conferences for Bureau Manager and Project Manager.
Managed hot item list to assist project managers with ensuring project updates are provided to continue progress towards completion and project milestones are met as planned.
Create and modify spreadsheets to track statistical data; assign Job Orders.
Prepare, edit, and distribute various documents such as Travel request, Council Letter revisions, and generate purchase orders.
Produce weekly Bureau, Admin, and Admin Support Meeting Agendas.
Complete Bureau Managers timesheet route to Director for signature and distribute paychecks.

Administrative Assistant II

Nevada Central Cancer Registry

State of Nevada, NV, US

07.2007 - 08.2012

Managed program and cancer registrar calendars, monthly staff meetings, and travel arrangements.
Responsible for Insurance verification; updating and collecting patient data.
Analyze ongoing and call for data errors in database, adding correct diagnosis using ICD 9 coding.
Recorded invoices with invoicing database.
Managed paper pathology reports with death certificates.