Jordan Marji
Winnetka
Summary
Dynamic professional with a proven track record of delivering high-quality, efficient results. Skilled in leadership and teamwork, with a strong focus on organization, attention to detail, and customer satisfaction. Adept at fostering collaboration and solving problems through clear communication and strategic solutions.
Overview
8
8
years of professional experience
Work History
Eligibility Worker II
Department of Public Social Services
02.2023 - Current
- Assist approved applicants/participants in determining different eligibility and financial data for various public assistance programs.
- Specialized in conducting Semi-Annual Reportings. Interviewing participants to analyze financial and eligibility information to determine initial or continued eligibility.
- Hand-Selected by Department Operations for a special assignment in June 2024 to clear the BenefitsCal workload by contacting participants and resolving outstanding issues, contributing to the reduction of the backlog and improved program efficiency.
Long Term Substitute Teacher
LAUSD
09.2021 - 12.2022
- Took over classes for regular classroom teachers for more than 60 days per class.
- Created weekly lesson plans, in-class assignments, projects and assigned daily homework.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Utilized differentiated instruction techniques to accommodate diverse learning needs within the classroom effectively.
Teacher's Assistant
LAUSD
08.2018 - 06.2021
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
Game Master
Amazing Escape Room
08.2017 - 12.2019
- Explained company policies, game rules and safety requirements.
- Communicated clearly and on-time to share clues and direct game actions.
Education
Bachelor of Arts - Criminology And Justice Studies
California State University, Northridge
Northridge, CA05-2020
Skills
- Customer Service: Experience in resolving customer issues, handling inquiries, and ensuring satisfaction
- Communication Skills: Clear and effective communication, both written and verbal
- Problem Solving: Ability to analyze situations and develop solutions quickly
- Organizational Skills: Managing multiple tasks and prioritizing work to meet deadlines
- Attention to Detail: Ensuring accuracy in data entry, documentation, and case management
- Teamwork and Collaboration: Working effectively in team environments and leading teams to achieve common goals
Accomplishments
Member of the Events Committee for the Northridge DPSS office from January 2024-December 2024. Accepted the role of President of the Events Committee starting January 2025 in which I spearhead planning events, fundraisers and also delegate tasks to a team of 10 members while working closely with the managerial team of the office.
Timeline
Eligibility Worker II
Department of Public Social Services
02.2023 - Current
Long Term Substitute Teacher
LAUSD
09.2021 - 12.2022
Teacher's Assistant
LAUSD
08.2018 - 06.2021
Game Master
Amazing Escape Room
08.2017 - 12.2019
Bachelor of Arts - Criminology And Justice Studies
California State University, Northridge
Similar Profiles
Fabiola PerezFabiola Perez
Eligibility Supervisor at Los Angeles County Department Of Public Social ServicesEligibility Supervisor at Los Angeles County Department Of Public Social Services
Lorena CardenasLorena Cardenas
Caregiver at County Of Los Angeles - Department Of Public Social ServicesCaregiver at County Of Los Angeles - Department Of Public Social Services
Brenda CaporasoBrenda Caporaso
Administrative Analyst II at County of Riverside Department of Public Social Services -Harmony HavenAdministrative Analyst II at County of Riverside Department of Public Social Services -Harmony Haven
Gustavo A. AriasGustavo A. Arias
ELIGIBILITY SUPERVISOR at Department of Public Social ServicesELIGIBILITY SUPERVISOR at Department of Public Social Services
Jocelyn AquinoJocelyn Aquino
Shift Leader at YogurtlandShift Leader at Yogurtland