Lupita Patricia Gonzalez
Montebello
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Eligibility Worker II
Department Of Public Social Services
El Monte, CA
01.2013 - Current
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Managed processing of financial assistance and food stamp benefits applications.
- Processed and certified documents for accuracy and compliance with government regulations.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Assisted clients with accurate eligibility form, application and document completion.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with completion of applications and paperwork.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
THINK Together
Site Coordinator
Baldwin Park, CA
08.2006 - 12.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Casa Linda Furniture
Clerical
Downey, CA
08.2005 - 08.2006
- Verified finishing met established standards for color, textures, metallic, exotic woods and aged finishes.
- Provided guidance, assistance and training to employees when needed.
- Reviewed time sheets and work orders.
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support, addressing routine, and special requirements.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Composed sensitive, confidential reports and documentation.
- Maintained records of material flow, compiling and organizing related data.
- Restocked supplies and submitted purchase orders to maintain stock levels.
LA’s Best, Los Angeles Unified School District,
Playground Attendant
Los Angeles, CA
01.2003 - 08.2005
- Completed incident reports and activity logs for accurate, current records.
- Conducted daily store walk-throughs to identify potential security risks.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Education
B.A. - Sociology
CAL STATE UNIVERSITY OF LOS ANGELES (CSULA)
Los Angeles, CAA.A. - Administration of Criminal Justice
RIO HONDO COMMUNITY COLLEGE
Whittier, CAundefined
EAST LOS ANGELES COMMUNITY COLLEGE (ELAC
Master of Arts - Public Administration
California State University of Northridge
Northridge, CA12.2022
Skills
- Demonstrated ability in leadership and teamwork; self-motivated
- Quick learner and works well with minimal supervision
- Proficient in
- Microsoft Word, Excel, Power Point
- Department of Public Social Services, Cudahy CA 2013 – Present
- Eligibility Worker II
- Review, process and verify intake applications to determine public assistance
- Determine eligibility of participants
- Expedite emergency services
- Issue State/Federal grants
- Maintaining CalWorks- Approved file
- Process annual redeterminations for CalWORKs, CalFresh and Medi-Cal
- Evaluate cases for Modified Adjustment Gross Income (MAGI) Medi-Cal program
- Conduct face to face and telephone interviews
- THINK Together, Baldwin Park CA 2006 –2013
- Site Coordinator
- Supervise 4 employees
- Oversee 90-100 students daily
- Supervise and guide 2-10 High School volunteers
- Recruit High School volunteers from local schools
- Set Duty Schedules
- Complete Reports as needed such as Daily Attendance Reports, weekly reports, daily Log
- Assure that there is always proper coverage for all student activities
- Make sure that my staff is knowledgeable with the programs that they are overseeing and train them when needed
- Guiding my staff to become better and efficient leaders
- Set Goals for individual staff members to become positive role models for the students
- Lesson planning of extracurricular activities for students grades Kinder-6th grade
- Work with school teachers an incorporate lesson into our afterschool programing
- Casa Linda Furniture, Downey CA 2005 – 2006
- Downey CA
- Organizing order schedules
- Verify credit approval
- Schedule service appointments
- Customer Service
- Technical support for customers
- Tender sales
- Balancing registers
- Inventory
- Shipping and Receiving
- Sales Report
- LA’s Best, Los Angeles Unified School District, Los Angeles CA 2003-2005
- Playground Attendant
- Supervise students in afterschool program
- Incorporate homework help
- Lead student activities in sports
- Ensure safety of all students
- Good Fellows Coffee Company, Bellflower CA 2002 - 2003
- Barista
- Balance register
- Food and beverage preparation
- Maintain clean work area
- Public Assistance Programs
- Constructive Feedback
Languages
Spanish
Full Professional
Timeline
Eligibility Worker II
Department Of Public Social Services
01.2013 - Current
THINK Together
Site Coordinator
08.2006 - 12.2012
Casa Linda Furniture
Clerical
08.2005 - 08.2006
LA’s Best, Los Angeles Unified School District,
Playground Attendant
01.2003 - 08.2005
B.A. - Sociology
CAL STATE UNIVERSITY OF LOS ANGELES (CSULA)
A.A. - Administration of Criminal Justice
RIO HONDO COMMUNITY COLLEGE
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EAST LOS ANGELES COMMUNITY COLLEGE (ELAC
Master of Arts - Public Administration
California State University of Northridge