Elizabeth J. Martinez
Hanford
Summary
Customer service professional with over ten years of experience delivering high-quality support in fast-paced, client-focused environments. Demonstrates strong interpersonal and communication skills, with a proven ability to resolve complex issues, foster trust, and ensure client satisfaction across diverse populations. Recognized for professionalism, empathy, and the ability to remain composed under pressure. Seeking to contribute to a dynamic remote team committed to service excellence, operational efficiency, and continuous improvement.
Overview
19
19
years of professional experience
Work History
Eligibility Worker II
Kings County Human Services Agency
Hanford
09.2021 - Current
- Deliver customer support via phone and electronic communication, ensuring clients received accurate, timely aid.
- Maintained professionalism and empathy when resolving client's sensitive issues such as homelessness or domestic violence situations.
- Collaborated with cross-functional teams to ensure positive client outcomes and ensure accuracy of data entry/record keeping.
- Identifying and reporting potential cases of welfare fraud.
- Balanced a high caseload while adapting quickly to policy changes/updates.
Court Clerical Assistant
Kings County Superior Court
Hanford
03.2020 - 08.2021
- Managed jury paperwork and resolved documentation discrepancies.
- Provided front-line customer service to the public via phone and in-person.
- Approved/denied digital form submissions and handled document processing.
- Issued juror payroll and explained legal procedures in a clear, concise manner.
Volunteer - Student Activities & Outreach
West Hills College
Lemoore
01.2019 - 04.2019
- Designed promotional materials and helped coordinate campus events.
- Sorted and distributed food to the local community.
Childcare Provider
Private Client
Hanford
09.2016 - 06.2017
- Transported and supervised children, prepared meals, and supported academic activities.
Veterinary Assistant
Cedar Veterinary Hospital
Fresno
08.2011 - 03.2016
- Assisted in lab work, radiographs, and patient prep; provided compassionate client communication.
- Scheduled appointments, answered multi-line phones, and maintained cleanliness in clinical areas.
Veterinary Assistant
Lacey Animal Hospital
Hanford
08.2010 - 03.2011
- Supported veterinarians with exams and labs, performed admin tasks, and offered exceptional client care.
Office Assistant
M. Green and Company
Hanford
02.2006 - 02.2007
- Performed clerical duties, maintained filing systems, and assisted CPAs with administrative support.
Sales Associate
JCPenney
Hanford
08.2006 - 12.2006
- Delivered quality customer service, handled cash/credit transactions, and restocked merchandise.
Education
Associate of Science - Veterinary Technology
San Joaquin Valley College
Fresno, CA01.2011
High School Diploma -
Hanford West High School
Hanford, CA01.2008
Skills
- Chat, phone, and email support
- Remote work experience
- Troubleshoot issues quickly
- Strong time management and multitasking
- Quick learner with solid computer skills
- Utilize multiple software programs
- Positive, team-oriented attitude
- Intermediate with Microsoft Office
- Case management
- Teamwork and collaboration
- Problem-solving abilities
- Adaptability in fast-paced environments
Timeline
Eligibility Worker II
Kings County Human Services Agency
09.2021 - Current
Court Clerical Assistant
Kings County Superior Court
03.2020 - 08.2021
Volunteer - Student Activities & Outreach
West Hills College
01.2019 - 04.2019
Childcare Provider
Private Client
09.2016 - 06.2017
Veterinary Assistant
Cedar Veterinary Hospital
08.2011 - 03.2016
Veterinary Assistant
Lacey Animal Hospital
08.2010 - 03.2011
Sales Associate
JCPenney
08.2006 - 12.2006
Office Assistant
M. Green and Company
02.2006 - 02.2007
Associate of Science - Veterinary Technology
San Joaquin Valley College
High School Diploma -
Hanford West High School
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