Leslie Gomez

Determined public assistance eligibility through analysis of financial and eligibility information. Completed eligibility tasks in accordance with county, state, and federal regulations. Managed a caseload of over 1100 clients, maintaining timely recertification processes.

Supported daily operations of local branch office by facilitating effective communication and problem-solving. Assisted in delivering customer satisfaction through efficient processes. Handled over 50 calls daily with proficiency and effectiveness.

Initiated and processed legal actions including property liens, wage assignments, and contempt actions. Provided case status updates and clarified child support regulations and payment calculations to custodial and noncustodial parents. Conducted collection calls to noncustodial parties to encourage timely payments. Participated in COAP training to support state-run COAP applications.

Assisted in collecting information from insured clients and processing insurance claims through claim zone. Communicated with insured clients and insurance carriers via email, phone, and fax. Updated and maintained customer database, drafted insurance proposals, and organized incoming and outgoing mail.