Chanelle Fortin
Squamish,BC
Summary
Hardworking, fast learning and passionate job seeker with strong interpersonal and multi-tasking skills eager at the opportunity to secure the "Bilingual Claims Examiner" position. Ready to help the team achieve their goals with a positive demeanor and the ability to handle multiple projects simultaneously with a high degree of accuracy. Detail oriented team player with strong organizational skills and who constantly strives to find new ways to exceed expectations. I strongly believe I could be an excellent asset in this position as I have exceptional costumer service skills and loves a good challenge. "If life can throw it my way, I can handle it!"
Overview
10
10
years of professional experience
Work History
Server/Bartender (Summer Seasonal)
Telegraph Cove
05.2022 - 06.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic restaurant while maintaining calm, professional demeanor.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Optometric Assistant
Optomeyes Eye-Care
10.2023 - 04.2024
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
- Enhanced patient satisfaction by providing efficient and friendly costumer service during their visits.
- Educated patients on proper contact lens care, reducing the incidence of infections and complications.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Streamlined appointment scheduling, resulting in improved patient flow and reduced wait times.
Manager/Bartender/Server
Earl’s Restaurant
05.2017 - 05.2022
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Cross-trained existing employees to maximize team agility and performance.
- Providing excellent costumer service to guests while ensuring professional standards.
- Server/Bartender: describing dishes in detail, wine, cocktails, and beer
- Maximized performance by monitoring daily activities and mentoring team members.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Accomplished multiple tasks within established timeframes.
High Performance Coach
University of Ottawa Gee-Gee’s
01.2016 - 01.2017
- Collaborated with multidisciplinary teams for optimal athlete support, ensuring holistic growth and development.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
Server
Moxie’s Bar and Grill
01.2014 - 01.2017
- Server: provided high quality afternoon and dining experiences featuring food, wine, cocktails, and draughts; served on the patio during the summer providing a pleasant and fun experience to all guests during their visit
- Completed cleaning duties before and after shifts.
Education
Bachelor of Human Kinetics -
University of Ottawa
Ottawa, ON12.2017
General Arts & Science Pre-Health Nursing Diploma -
Algonquin College
Ottawa04.2014
High School Diploma -
Arnprior District High School
Arnprior, ON06.2012
Middle School Diploma -
Collège Catholique Samuel-Genest
Ottawa, ON06.2008
Skills
- Excellent written and verbal communication skills in English and French (Bilingual)
- Computer proficiency: MS Office, Word, Excel, Outlook, Powerpoint, Access Google Drive: Docs, Drive, Forms, Gmail, Sheets Spreadsheets: Excel, Google Drive
- Handles large volumes of work with Accuracy and exceeds a Keyboarding speed of 50 wpm
- Proven organizational skills
- Exceptional Costumer service skills
- Well developed Analytical skills
- Excels within a purpose/vision driven environment
- Very fast learner
- Reliable and honest
- Excellent working as a team OR Independently
- Excellent Leadership experience
- Strong Problem-solving abilities
Accomplishments
- National snowboard-cross competitor
- Former Varsity National rugby player (2nd in Canada in Victoria, BC)
- French Tutor
- Physical Education Teacher's Assistant for children with disabilities
Timeline
Optometric Assistant
Optomeyes Eye-Care
10.2023 - 04.2024
Server/Bartender (Summer Seasonal)
Telegraph Cove
05.2022 - 06.2024
Manager/Bartender/Server
Earl’s Restaurant
05.2017 - 05.2022
High Performance Coach
University of Ottawa Gee-Gee’s
01.2016 - 01.2017
Server
Moxie’s Bar and Grill
01.2014 - 01.2017
Bachelor of Human Kinetics -
University of Ottawa
General Arts & Science Pre-Health Nursing Diploma -
Algonquin College
High School Diploma -
Arnprior District High School
Middle School Diploma -
Collège Catholique Samuel-Genest
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