Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tania Byabagamba

Toronto,Canada

Summary

Dynamic and results-driven Pension and Benefits Specialist with over 5+ years of experience. Proven ability to enhance employee understanding of benefits through superior communication and customer service skills. Bilingual in English and French, adept at managing high-volume inquiries while maintaining confidentiality and fostering a collaborative team environmentPossess excellent multitasking skills, self-motivated, and a team player. . Computer literate, and procedure conscious . Detail-oriented, organized, and creative. Flexible, able and willing to learn new things. Excellent communications skills . Excellent problem-solving skills

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pension and Benefits Specialist

LifeWorks
12.2021 - 08.2024
  • Oversaw the enrollment of new employees and the company-wide yearly enrollment period.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Assist employees with completing the paperwork required for pension payment or pension transfer.r.
  • Provided customer service support to employees who have questions about their pensions.
  • Coordinated with payroll department regarding timely deposits into employee's accounts.
  • Guided them online to view their annual statement.

School Bus Driver

First Student Toronto Division
Toronto, Canada
09.2020 - 10.2021
  • Transported students and teachers on school activity trips while exercising responsible leadership.
  • Promoted good public relations by responding courteously to inquiries from parents or members of the community.
  • Ensured safety of students by following all traffic laws and regulations.
  • Ensured compliance with state and federal transportation regulations.
  • Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.

Bilingual Customer Service and Contact Centre Agent

Aon Hewitt
04.2017 - 12.2017
  • Assisted managers with online transactions regarding their employees.
  • Handled incoming calls in both English and French.
  • Answered managers and employees questions in regards to their benefits.
  • Provided answers to employees regarding their vacation days, leave of absence and other inquiries.
  • Assisted managers and employees regarding their pay.
  • Created siebel tickets for managers and employees in regards to their pay and other inquiries and directed the requests to the back office.
  • Guided managers and employees on how to complete mandatory courses online.

Support/Help Desk

Hooper-Holmes Inc.
06.2011 - 09.2015
  • Assisted insurance broker on how to create an account online.
  • Provided assistance to insurance brokers and nurses with regards to their online accounts such as resetting their password, and setting them up to the site.
  • Handled incoming calls, responded to emails and made outgoing call in both languages.
  • Trained customer service agents on how to set up an account for insurance brokers and nurses.
  • Responded to incoming faxes.

Education

Personal Support Worker -

MEDIX COLLEGE
Scarborough Campus
08.2024

Academic Upgrading Program -

Seneca College
Toronto, ON
01.2016

High School diploma -

01.2000

Computer Courses -

Seneca College
Toronto, ON

Skills

  • Over 12 years of experience in customer service and administration
  • Experience accomplishing work that may be repetitive, with a positive, team-oriented, and professional approach
  • Bilingual in English and French, written and spoken
  • Experience accomplishing work that may be repetitive, with a positive, team-oriented, and professional approach
  • Bilingual in English and French, both written and spoken
  • Strong communication skills
  • Superior French both oral and written skills Excellent Interpersonal and Customer Service Skills Advanced research and analytical and problem solving skills
  • Well-developed skills in prioritizing, organization, decision making and time management
  • Ability to work independently and in a team in fast-paced, high-volume team environments
  • Flexible, able and willing to learn new things
  • Adhere to confidentiality guidelines with both verbal and written information
  • Microsoft Word, Excel, Keyboarding skills and Intranet/Internet
  • Team Player

Certification

  • School Bus Driver Improvement Course Certificate
  • BZ License HazMat Endorsement

Timeline

Pension and Benefits Specialist

LifeWorks
12.2021 - 08.2024

School Bus Driver

First Student Toronto Division
09.2020 - 10.2021

Bilingual Customer Service and Contact Centre Agent

Aon Hewitt
04.2017 - 12.2017

Support/Help Desk

Hooper-Holmes Inc.
06.2011 - 09.2015

Personal Support Worker -

MEDIX COLLEGE

Academic Upgrading Program -

Seneca College

High School diploma -

Computer Courses -

Seneca College

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Tania Byabagamba