Summary
Overview
Work History
Education
Skills
References
Timeline
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Kalesha Fobissie

Mississauga

Summary

Highly motivated and bilingual student seeking a customer service position to utilize my excellent communication skills and provide exceptional service to a diverse customer base. Eager to develop new skills and contribute to the company's growth.

Overview

3
3
years of professional experience

Work History

FRENCH TEACHER ASSISTANCE SUMMER PROGRAM

CENTRE D'ETUDE FRANCAIS
01.2018
  • Focusing on students who needed assistance during lessons or activities
  • Providing support to students who have difficulty with class material or tasks
  • Helped prepare lessons for upcoming classes
  • Communicated with parents to keep track of their children's progress.

Volunteer

Municipal Campaign for Election
09.2019 - 10.2019
  • Interacted and held conversations with residents regarding the 2020 municipal elections and campaign
  • Maintained a count of locals who were eligible and wished to vote
  • Used strong interpersonal communication skills to convey information to others.

CREW MEMBER

MC DONALD'S
01.2021 - 01.2023
  • Provided exceptional customer service in a high-volume, fast-paced environment
  • Managed customer inquiries, complaints, and feedback effectively, ensuring positive experiences
  • Collaborated with team members to maintain cleanliness and organization of the restaurant
  • Operated the cash register and processed transactions accurately and efficiently.

Education

BUSINESS ADMINISTRATION PROGRAM -

HUMBER COLLEGE
Toronto, ON
05.2025

GRADUATE FROM AN ONTARIO SECONDARY SCHOOL -

DAVID SUZUKI SECONDARY SCHOOL
Brampton, ON
01.2022

Skills

  • Bilingual : English and French Fluency
  • Ensures a high quality of customer service
  • Fast learning and adaptability skills
  • Ability to remain organized with an increasing amount of tasks
  • Computer proficiency in MS Excel, Word, Powerpoint, spreadsheet and emails
  • Excellent written and verbal communication skills
  • Lean six sigma white belt certification : Skilled in Lean Six Sigma principles, utilizing data-driven methods to improve operational efficiency, quality, and reduce waste

References

available upon request

Timeline

CREW MEMBER

MC DONALD'S
01.2021 - 01.2023

Volunteer

Municipal Campaign for Election
09.2019 - 10.2019

FRENCH TEACHER ASSISTANCE SUMMER PROGRAM

CENTRE D'ETUDE FRANCAIS
01.2018

BUSINESS ADMINISTRATION PROGRAM -

HUMBER COLLEGE

GRADUATE FROM AN ONTARIO SECONDARY SCHOOL -

DAVID SUZUKI SECONDARY SCHOOL

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Kalesha Fobissie