Janey Woolls

Served food and beverages promptly with focused attention to customer needs

• Worked with Squirrel POS system to place orders, manage bills, and collect payments
• Upsold high-profit/additional items to enhance sales
• Maintained in-depth knowledge of menu, food safe protocols, cooking methods, and allergy concerns
• Coordinated and collaborated with all staff to ensure timely delivery of orders, proper table management, and support to ensure customer satisfaction
• Assisted in training new hires, providing guidance on restaurant standards and best practices
• Maintained positive attitude and demeanor in fast-paced high-pressure environment

• Greeted guests at front desk, managed check-in process, provided information on policies, amenities, and room keys
• Managed multi-line phone system, responding to guest inquiries and requests, making reservations, and transferring calls
• Operated internal software through microsoft to process all reservations, check-ins, check-out, cancellations, emails, and rewards program details
• Collected room deposits, fees, and payments while maintaining transaction security and identity verification
• Offered exceptional service to guests, meeting all requests and providing high level customer satisfaction

Worked as retail salesperson, operated POS cash register system, organized stock, kept detailed records of merchandise stored and sold

• Offered outstanding customer service, provided extensive product knowledge and education, offered recommendations to customers based on their needs
• Strictly adhered to all Government regulations, passed background security check and the Selling it Right Cannabis and Liquor Licensing from the Government of Canada
• Followed all COVID safety guidelines, sanitizing after each customer, regularly cleaning high-touch surfaces, communicated clearly through plexiglass, and washed hands often

• Preformed excellent customer services by warmly greeting all customers at door, seating, and taking reservations
• Coordinated seating with wait staff, kitchen, and managers, ran food, bussed tables, and managed take-out orders
• Managed restaurant cleanliness, clearing tables, sweeping, sanitizing, resetting tables, and tidying
• Maintained composure and positive attitude at all times while working in a fast-paced, high pressure environment

• Provided customer service by pleasantly greeting customers, offering assistance, answering questions
• Restocked grocery products, removed compromised or expired items, rotated items in order of date
• Maintained store cleanliness and appearance, keeping all items well stocked, facing items, sweeping floors, cleaning up spills, and intensive cleaning after closing
• Organized backstock, continuously lifting up to 60lbs, adhering to all safety protocols