Lily Thomas
Ottawa,Canada
Summary
Positive, upbeat, and adaptable, with excellent communication and teamwork abilities. Equipped with foundational knowledge in ocean sciences and proficient in economics and development studies. Committed to making significant impact through dedication and proactive approach. This past summer further developed strong analytical and organizational skills in a fast-paced financial environment, focusing on revenue management and data accuracy. Demonstrated ability to handle financial data, perform detailed reporting, and manage multiple tasks efficiently. Looking to transition into new field where these skills can contribute to team success and operational efficiency.
Overview
3
3
years of professional experience
Work History
Revenue Account Assistant
City of Ottawa - Provincial Offences
05.2024 - 09.2024
- Entered customer order details into system, accepted payments and updated accounts.
- Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.
- Managed sensitive financial information with discretion, maintaining strict confidentiality when handling customer data.
- Handled day-to-day accounting processes such as tracking and inputting payments into the system.
- Input financial data and produced reports using ICON and POD.
- Assisted with month-end closings, preparing necessary reports to provide an accurate representation of company finances.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Hostess
Milestones Grill and Bar
05.2021 - 08.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Education
BASc - Aquatic Resources & Economics
St Francis Xavier University
04-2026
Skills
- Communication
- Bilingual (English & French)
- Microsoft Office 365
- Strong work ethic
- Teamwork and collaboration
- Reliable
- Data entry
- Customer relations
- Cash flow management
- Administrative support
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Revenue Account Assistant
City of Ottawa - Provincial Offences
05.2024 - 09.2024
Hostess
Milestones Grill and Bar
05.2021 - 08.2022
BASc - Aquatic Resources & Economics
St Francis Xavier University
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