Cedric Chieukam
Bilingual Applicant Services Representative
Waterloo,ON
Summary
Graduated in Physics with a Computing Minor at the University of Waterloo. Have worked in different roles on the software and hardware end of technology. A quick learner and am always looking to grow and build new experiences. Currently, learning networking and cybersecurity.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Bilingual Applicant Services Representative
Ontario Universities' Application Centre (OUAC)
Guelph
09.2024 - Current
- Provide comprehensive information to university applicants with regards to the application process for Ontario Universities.
- Provide technical and information support about the application process via email, chat and phone on a daily basis.
- Assist applicants in resolving issues with their application from procedures, technical issues with the application and the payment process
Bilingual Park Reservation Agent
Camis Inc
Guelph, ON
6 2024 - 09.2024
- Assist customers in making camping and visit reservations or modifications to Canadian Parks (Parks Canada, Ontario Parks, etc.) via live call and live chat, about 100 calls a day.
- Answer questions regarding specific park and camping policies, availability, and general information
- Assist customers with using the online self-reservation website
Python Expert Consultant
Isograd Testing Services
Remote
03.2024 - 04.2024
- Reviewing and Fixing python related assessment questions
- Creating 50 python questions including coding questions, MCQ and other interactive questions
- Writing yaml and python code to assess correctness of responses to questions
Junior Information Systems Analyst
University of Waterloo - Centre for Extended Learning
05.2023 - 09.2023
- Testing and Documenting quality of internal software (including smoke, sanity, end-to-end, API tests etc)
- Reverse Engineering software testing to Identify bugs and issues in internal software
- Backend/Data and Frontend/UI tests
- Analysis and Testing on internal Chatbot software particularly response accuracy, precision, relevance and overall user experience
- Results were documented with Excel
- Software QA on websites, ensuring accurate information, layout and design
- Also checked for errors in interactive code and links
- Compiled detailed reports with related issues
Projection Mapping C++ Developer
Christie Digital Systems
09.2021 - 12.2022
- Coding features and fixes to projection mapping software used by company projectors
- Developing and maintaining Frontend and Backend software for web development
- Creating Github Action workflows for code deployment as part of the DevOps process
- Created a downloadable application to run an offline version of a virtual simulation for projectors and displays using Docker containers
- Developed and maintained test cases and frameworks for software and hardware test automation on projector products
Software Developer/ Research Assistant
University of Waterloo TEEL (Theoretical & Experimental Epistemology Lab)
01.2021 - 05.2021
- Developed automated python code scripts for testing projector software leading a more streamlined testing process, ultimately improving software quality
- Wrote extensive python code for automated testing of projector hardware including audio, optical, thermal components and embedded electronics using a Raspberry Pi
- Executed test plans, verified the results, and reported defects to the appropriate stakeholders and wrote technical reports on significant issues
Education
Bachelor of Science - Honors Physics-Computing Minor
University of Waterloo
Waterloo, ON 09.2019 - 06.2024
Networking
CompTIA
12-2024
Skills
Bilingual (French & English)
Engineering & Software QA
Test Automation
C & C
Python & Pytorch
JavaScript/TypeScript
NodeJs & React
Linux
MS Office
SQL, mongoDB
Docker
Confluence / Jira
Git / GitLab / GitHub
HTML/CSS
Volunteering and leadership
- Library Volunteer, Meadowvale Library, Mississauga, ON, Canada, 01/2018, 06/2019
- Lab Assistant, Our Lady of Mount Carmel SS, Mississauga, ON, Canada, 01/2018, 12/2018
Awards and scholarships
- President's Research Award, University of Waterloo
- President's Scholarship of Distinction, University of Waterloo
Timeline
Bilingual Applicant Services Representative
Ontario Universities' Application Centre (OUAC)
09.2024 - Current
Python Expert Consultant
Isograd Testing Services
03.2024 - 04.2024
Junior Information Systems Analyst
University of Waterloo - Centre for Extended Learning
05.2023 - 09.2023
Projection Mapping C++ Developer
Christie Digital Systems
09.2021 - 12.2022
Software Developer/ Research Assistant
University of Waterloo TEEL (Theoretical & Experimental Epistemology Lab)
01.2021 - 05.2021
Bachelor of Science - Honors Physics-Computing Minor
University of Waterloo
09.2019 - 06.2024
Bilingual Park Reservation Agent
Camis Inc
6 2024 - 09.2024
Networking
CompTIA
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