Daalini Thambithurai
Summary
Bilingual professional with 5+ years’ experience in contract coordination, customer service, and business solutions. Skilled in contract management, data analysis, and logistics, with a strong focus on client satisfaction and process improvement. Committed to delivering results and continuous growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claim Assistance Representative
Global Excel Management
05.2024 - Current
- Provided first-line support for clients submitting claims under credit card travel insurance policies, ensuring efficient and empathetic service delivery.
- Assessed claim eligibility by verifying policy coverage, travel documents, and incident details according to insurer guidelines.
- Guided clients through the claims submission process, including required documentation and timelines, improving claim accuracy and reducing rework.
- Communicated with case assessors, and medical providers to expedite claims handling and resolve outstanding issues.
- Delivered bilingual (French and English) assistance to a diverse client base, enhancing client satisfaction and retention.
- Utilized company systems and CRM software to accurately document case notes, decisions, and follow-up actions
Bilingual Customer Service Representative
Canon Canada
12.2021 - 11.2022
- Resolved 95%+ of customer inquiries on first contact by collaborating with cross-functional departments, enhancing overall client satisfaction.
- Released and managed 50+ daily customer orders, ensuring seamless coordination between order picking, inventory, and delivery teams.
- Streamlined the export shipping process by preparing and dispatching all shipments, reducing processing time by 15%.
- Led daily carrier communications and resolved logistical issues, improving carrier response times and minimizing delivery delays.
- Mentored and cross-trained new team members.
Bilingual Contract Funding Analyst
Toyota Credit Canada
05.2016 - 11.2021
- Reviewed and funded 100+ lease and loan contracts per day, consistently exceeding daily performance targets.
- Improved contract funding turnaround by 20% through proactive dealer communication and early discrepancy detection.
- Strengthened dealer relationships across Canada, mainly in Quebec, increasing satisfaction and contract accuracy through effective support and system navigation training (RouteOne, Creditstream).
- Trained 10+ new associates in contract review processes, contributing to enhanced team efficiency and knowledge transfer.
- Supported front desk operations, handling customer inquiries and payments, ensuring seamless client experience during peak periods.
- Contributed to Kaizen continuous improvement initiatives, leading to enhanced software functionality and streamlined funding workflows.
- Participated in the OCR digital imaging project, improving document processing speed and accuracy by modernizing system inputs.
Education
Bachelor of Arts - Sociology And Anthropology
Concordia University
Montreal, QC06-2015
Diploma of Collegial Studies (DEC) - Commerce, Accounting And Finance
Vanier College
Montreal, QC06-2012
Skills
Customer Relations
Contract Coordination & Negotiation
Time Management & Attention to Detail
Bilingual (French & English)
Data Analysis and Reporting
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Certification
York University – Schulich School of Business | Certificate in Innovation in Action | North York, ON | 2019
Timeline
Claim Assistance Representative
Global Excel Management
05.2024 - Current
Bilingual Customer Service Representative
Canon Canada
12.2021 - 11.2022
Bilingual Contract Funding Analyst
Toyota Credit Canada
05.2016 - 11.2021
Bachelor of Arts - Sociology And Anthropology
Concordia University
Diploma of Collegial Studies (DEC) - Commerce, Accounting And Finance
Vanier College
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