Sébastien Domercant
Ottawa,Ontario
Summary
Dedicated and results-driven professional with extensive experience in sales and customer service. Proven track record of exceeding sales targets, building lasting customer relationships, and delivering exceptional service. Adept at understanding customer needs, demonstrating product knowledge, and driving revenue growth. Strong communication and interpersonal skills with a passion for providing outstanding customer experiences.
Overview
3
3
years of professional experience
Work History
Sales/Marketing Representative
PC financial
Ottawa, Ontario
04.2024 - Current
- Developed and implemented marketing plans to increase brand recognition.
- Built strong relationships with customers through personal interactions.
- Promoted products through effective sales techniques, resulting in increased sales figures.
- Collaborated with sales team members on strategies for increasing sales volume.
- Informed clients of current sales promotions to boost sales.
- Provided training sessions to new sales representatives on effective sales techniques.
- Prepared detailed sales reports to inform management of sales performance.
- Approaching customers in grocery stores about our products (Credit & Debit cards).
- Demonstrating the benefits and advantages it brings to their lives.
- Closing customers on the product.
- Customer service.
Home Solution Sales Advisor
Best Buy
Ottawa, Ontario
05.2023 - 04.2024
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Delivered products to customer locations on time.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Handled customer complaints in a professional manner.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Bakery Clerk
Metro Inc
Ottawa, Ontario
08.2021 - 05.2023
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Greeted customers, answered questions, and provided product knowledge.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
- Personalized cakes by writing desired words or adding other customizations.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
Education
High School Diploma -
Beatrice Desloges High School
Ottawa06.2022
Some College (No Degree) - Business Accounting
Algonquin College
Ottawa, ONSkills
- Sales experience
- Customer Service experience
- Knowledge on Microsoft/Google applications (Excel,Word,Docsetc)
- Bilingual (French & English)
- Leadership
- Coachable
- Negotiation
- Creative
- Communication Skills
Accomplishments
- Academic Excellence (80% Honor Roll): Consistently maintained high academic performance, achieving an 80% Honor Roll throughout the academic journey. Demonstrated a commitment to excellence, discipline, and a strong work ethic in educational pursuits. (senior year of High school)
- Professional Recognition (Employee of the Month): Acknowledged as the Employee of the Month for outstanding contributions and dedication to excellence in the workplace. Recognized for consistently exceeding expectations, fostering a positive work environment, and making significant contributions to team success. (Best Buy)
References
References available upon request.
Timeline
Sales/Marketing Representative
PC financial
04.2024 - Current
Home Solution Sales Advisor
Best Buy
05.2023 - 04.2024
Bakery Clerk
Metro Inc
08.2021 - 05.2023
High School Diploma -
Beatrice Desloges High School
Some College (No Degree) - Business Accounting
Algonquin College
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