Cassie Hildebrand
2352 Tod Rd. Victoria,BC
Summary
Hardworking and passionate professional with strong organizational skills eager to gain part-time or casual employment in the service industry. Excellent team player with strong communication and customer service skills. Over 15 years of well-rounded experience working in hospitality. Trained mental health and addictions counsellor working in the field for just under 4 years with many valuable transferable skills.
Overview
5
5
years of professional experience
Work History
Housing Outreach Worker
Beacon Community Services
08.2023 - Current
- Outreach worker for Beacon's Homelessness Prevention Program.
- Assist clients in finding market housing and arranging rental subsidies.
- Supporting clients with mental health, physical health and substance use complexities.
- Working with clients to build life skills needed to maintain housing. Crisis management, client advocacy and working with other community resources to support client.
Harm Reduction Counsellor
SHA Opioid Assisted Recovery Services
01.2022 - 07.2023
- Providing education, advocacy and assistance regarding patients opioid agonist therapy medications at a non-profit clinic called Westside Community Clinic in Saskatoon's core neighborhood.
- Crisis management and counselling vulnerable people: living with HIV and concurrent disorders, houseless, involved in sex work and gang affiliations.
- Working primarily with indigenous patients through a culturally informed lens and awareness of the effects of colonization and subsequent inter-generational trauma.
- Consulting and coordinating patient care with addictions doctors and pharmacists.
- Offering harm reduction education and supplies related to substance use and sex.
- Providing naloxone kits and naloxone training to individuals and groups
- Making referrals to services such as shelters, housing support, detox and treatment.
Addictions Counsellor
SHA Calder Centre
10.2021 - 02.2022
- Work casual at Calder inpatient treatment centre on adult, youth, and youth detox units.
- Facilitate group workshops educating on various topics related to mental health and addictions.
- Keeping up with on-going assessments of clients and required documentation.
- Monitoring and connecting with clients; ensuring the safety of staff and clients at all times.
Prep Cook and Server
City Perks Cafe
11.2018 - 08.2021
- Worked full time (then later part time while in school) doing line prep, cooking, baking and serving for one of the busiest high end cafes in the city.
- Kept line stocked, organized and clean. Worked with closely with team to get orders out in timely fashion.
- Ensured high quality of all food and drink items being served.
- Provided excellent customer service and developed great rapport with returning patrons.
Education
Diploma - Addictions Counselling
Saskatchewan Polytechnic
Prince Albert, SK06.2021
Esthetics Certificate -
Interior Academy Of Hair And Esthetics
Kamloops, BC2010
High School Diploma -
North Peace Secondary
Fort ST. John, BC 2006
Skills
- Proficient at communicating Assertive and straight-forward
- Excellent Customer Service skills Advanced training in building friendly rapport and trust with clientele
- Able to hyper-focus on getting tasks completed efficiently without sacrificing quality
- Advanced stress management skills Training in conflict resolution and crisis management Ability to stay calm in high-stress situations
- Extensive Team building and collaborative skills Training and experience as a group counselling facilitator is transferable to all team environments
- Fast learner Can adapt to new situations and learn new skills swiftly
VOLUNTEER & LEADERSHIP EXPERIENCE
- 2024-current: Working with connections in the helping field to facilitate a collective of Queer front line workers with goals to support one another, build resilience, and work together on community building objectives.
- 2019-2023: Ran my own harm reduction project called Do No Harm YXE. Collected community donations for winter survival supplies, clothing, food, hygiene items and used cell phones. Planned outreach days to hand out supplies to vulnerable people in the core neighborhood.
- 2020-2021: On board of Student Advisors for Saskatchewan Polytechnic Dean Blevins of Health Sciences.
- 2019: Director for the SPSA (Saskatchewan Polytechnic Student Association) at Prince Albert campus. Advocated for students, chaired meetings, wrote articles for the student paper, planned and organized campus events.
Other Certificates & Training
- Compassionate Inquiry Certificate (year long professional training with Dr. Gabor Mate), (Feb 2021)
- ASIST Suicide Intervention Certificate (Jan 2020, updating soon)
- First AID CPR HCP/ AED, Life support (Expires November 2026)
- Naloxone Administration Certificate (Oct 2021, updating soon)
- WHMIS Certificate (Aug 2021, updating soon)
- WAVE (Workplace Assessment and Violence Education) Certificate (Nov 2023)
- PART (Advanced Professional Assault Response Training, Feb 2021, updating soon)
- Certificate in trauma informed care (Jan 2023)
References
Crystal Edey
Beacon Community Services
Manager of Homelessness Prevention Program & Out of the Rain Youth Shelter
Phone: 250-415-9469
email: cedey@beaconcs.ca
Rachel Perehudoff
Manager of Opioid Assisted Recovery Services
Saskatchewan Health Authority
Phone: 306-655-0591
Email: rachel.perehudoff@saskhealthauthority.ca
Timeline
Housing Outreach Worker
Beacon Community Services
08.2023 - Current
Harm Reduction Counsellor
SHA Opioid Assisted Recovery Services
01.2022 - 07.2023
Addictions Counsellor
SHA Calder Centre
10.2021 - 02.2022
Prep Cook and Server
City Perks Cafe
11.2018 - 08.2021
Diploma - Addictions Counselling
Saskatchewan Polytechnic
Esthetics Certificate -
Interior Academy Of Hair And Esthetics
High School Diploma -
North Peace Secondary
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