Brittany Durelle

• Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
• Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
• Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.

• Provide practical and emotional support to people suffering from addiction and mental illness with a supportive living apartment building
• Helping clients to develop new skills so that they can live as independently as possible while also adhering to the rules of the RTA
• Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
• Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.

• Conducted move-out and move-in inspections to determine charges for damages and market readiness.
• Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
• Facilitated smooth move-in experiences for new tenants by preparing lease paperwork and conducting comprehensive walkthroughs.
• Maintained accurate records of tenant information, ensuring efficient communication between management and residents.
• Provided exceptional customer service, building strong relationships with both current and potential residents.

• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
• Maximized occupancy rates through proactive marketing and timely processing of rental applications.
• Met potential tenants to negotiate rent, explain occupancy terms and show available units.
• Conducted move-out and move-in inspections to determine charges for damages and market readiness.
• Organized property inspections to ensure maintenance issues were promptly addressed, maintaining a safe living environment for tenants.

• Working with the vulnerable community in Edmonton
• Providing food, water, supplies, and additional resources
• Partnering with the City of Edmonton/ Homeward Trust initiatives to provide housing for the homeless.
• Improved outreach program effectiveness by continually evaluating and updating strategies based on community feedback and needs.

.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.

• Handled Owners complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive Owner relationships, ensuring clear communication and prompt resolution of any disputes.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Delivered emergency 24-hour on-call service for Owners on building issues.