Kimberly Howard
Kamloops,BC
Summary
Detail-oriented and client focused individual seeking a full time position with Interior Health. I am passionate about client care, needs and solutions. I am more than confident in my ability to handle challenges and obstacles under pressure, efficiently and professionally. I am a strong advocate for people in need and constantly committed to equipping them with the right knowledge and skills in order to excell.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housing Outreach Worker
ASK Wellness Society
09.2023 - Current
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Supported homeless individuals transitioning into housing by connecting them with necessary resources including home supports, financial assistance, job opportunities, and health care.
- Advocated on behalf of clients experiencing discrimination or other barriers preventing them from equal opportunities; including government services and access to life threatening supports.
- Recorded and Transcribed accurate, up to date client records into a confidential computer data base.
- Assisted families with financial and housing resources.
- Collaborated with other community events to promote safe substance use and reduce the risk of drug poisoning.
Customer Solution Specialist
Rogers Wireless
05.2022 - 10.2023
- Managed a high volume of inbound calls, maintaining professionalism and efficiency in order to retain customers through excellent customer service and personalized offers.
- Built and maintained relationships with customers to increase the customer's emotional piggy bank, customer loyalty and positive word-of-mouth.
- Kept accurate records of customer interactions to be used for quality assurance and future reference.
- De-escalated unhappy or unsatisfied customers through communication skills including active listening, practicing empathy and a non-bias conscious.
Shift Supervisor
Starbucks
07.2019 - 01.2023
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance from all team members.
- Fostered a positive work atmosphere with clear communication, teamwork, and strong relationships with all employees.
- Created and maintained many friendships with regular customers.
- Resolved customer complaints professionally, while finding solutions in line with company policies.
- Accurately completed end-of-day financial tasks worth over $5000 of cash and card transactions daily.
Education
High School Diploma -
Sa-Hali Secondary School
Kamloops, BC06.2019
Skills
Exceptional communication
Patient relationship management
Case Management
Client Advocacy
Data Collection
Community Relations
55/WPM typing score
Languages
English
Native or Bilingual
Certification
Certified in CPR/AED
Emergency First Aid Level 1 for the Workplace
Indigenous Awareness Certificate
HIFIS Training
Naloxone Training
De-escalation Training Certificate
Timeline
Housing Outreach Worker
ASK Wellness Society
09.2023 - Current
Customer Solution Specialist
Rogers Wireless
05.2022 - 10.2023
Shift Supervisor
Starbucks
07.2019 - 01.2023
Certified in CPR/AED
Emergency First Aid Level 1 for the Workplace
Indigenous Awareness Certificate
HIFIS Training
Naloxone Training
De-escalation Training Certificate
High School Diploma -
Sa-Hali Secondary School
Similar Profiles
Hafsa Maomi BarshaHafsa Maomi Barsha
Tenant Support Worker at ASK Wellness SocietyTenant Support Worker at ASK Wellness Society
Jessica ShawJessica Shaw
Tenant Support Worker at Ask Wellness SocietyTenant Support Worker at Ask Wellness Society
Leilani ButlerLeilani Butler
Receptionist at 1 Love Wellness SocietyReceptionist at 1 Love Wellness Society