Cassandra Contreras
Imperial,CA
Summary
Dynamic Office Technician with proven multitasking efficiency at Centinela State Prison. Recognized for enhancing office productivity through meticulous document management and exceptional communication skills. Successfully trained new employees, fostering a collaborative environment while ensuring data accuracy and confidentiality. Committed to delivering outstanding service and improving operational workflows.
Overview
11
11
years of professional experience
Work History
Office Technician
Centinela State Prison, CEN
07.2021 - Current
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
- Managed front desk operations, providing exceptional service to the prison population.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling patient files or correspondence.
Motor Vehicle Representative
Department of Motor Vehicles
12.2018 - 07.2020
- Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
- Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
- Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
- Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
- Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
- Reduced wait times for customers by effectively managing appointment schedules and optimizing service delivery during peak hours.
- Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
- Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
- Facilitated smooth registration renewals for clients through diligent verification of required documents and prompt processing of paperwork.
- Assisted in the implementation of new software systems for motor vehicle registration and licensing, ensuring a smooth transition with minimal disruption to daily operations.
- Collaborated with law enforcement agencies to verify the validity of reported stolen vehicles, leading to better protection for citizens'' property rights.
Case Records Technician
Centinela State Prison, CEN
08.2017 - 08.2018
- Assisted with training new employees on proper procedures for managing case records, elevating overall team performance levels.
- Contributed to a positive work environment through effective collaboration with colleagues on various tasks involving case records maintenance.
- Completed database queries and generated reports.
- Ensured data accuracy by conducting regular audits of entered information and making timely corrections as needed.
- Served as a reliable resource within the team, providing guidance on best practices for handling complex cases or unusual situations that arose during daily operations.
- Reduced errors in recordkeeping through diligent proofreading and verification of data entered into the system.
- Facilitated timely responses to internal and external requests for case information, improving client satisfaction rates.
- Typed up correspondence, letters, and permanent records.
- Maintained Case Record File, RPS Requests and Medical files.
Office Technician
Chuckawalla Valley State Prison
10.2016 - 08.2017
- Increased accuracy in document preparation by proofreading all materials thoroughly before distribution to relevant parties.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Kept office environment tidy and well-organized through regular maintenance of common areas like break rooms or shared workspaces.
- Developed comprehensive reports utilizing data analysis tools to provide insight into business performance metrics for management review.
- Improved communication within the team by implementing a centralized project management system.
- Assisted in planning and coordinating events such as conferences or workshops for both internal staff members and external guests.
- Utilized office management software to record and track patient information.
Office Assistant
Calipatria State Prison, CAL
10.2014 - 10.2016
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
High School Diploma -
Imperial High School
Imperial06-2010
Skills
- Strong organizational skills
- Multitasking efficiency
- Professional telephone etiquette
- File organization
- Data entry proficiency
- Document management
- Proofreading expertise
- Spreadsheet creation
- Problem-solving capacity
- Activity tracking
- Presentation development
- Flexible and adaptable
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Office Technician
Centinela State Prison, CEN
07.2021 - Current
Motor Vehicle Representative
Department of Motor Vehicles
12.2018 - 07.2020
Case Records Technician
Centinela State Prison, CEN
08.2017 - 08.2018
Office Technician
Chuckawalla Valley State Prison
10.2016 - 08.2017
Office Assistant
Calipatria State Prison, CAL
10.2014 - 10.2016
High School Diploma -
Imperial High School
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