Carolyn Gorieu
Saskatoon ,SK
Summary
Dynamic Dental Administrator with a proven track record at Boulevard Dental Centre, enhancing patient satisfaction through effective communication and streamlined operations. Skilled in managing accounts receivable and fostering strong patient relationships, I bring dependable service and excellent communication skills to ensure a positive experience for all.
Overview
2026
2026
years of professional experience
Work History
Dental Administrator
Boulevard Dental Centre
Saskatoon
04.2022 - Current
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated insurance verification and processing to ensure accurate patient billing.
- Assisted with electronic health record management to maintain compliance and data integrity.
- Developed patient communication materials to improve education on dental procedures and care.
Dental Administrator
Saskatoon Smiles Group
Saskatoon
2017 - 04.2022
- Developed patient communication to improve education on dental procedures and care.
- Streamlined front desk operations to reduce wait times and improve patient satisfaction.
- Trained new staff on office protocols, systems, and customer service best practices.
- Reduced missed appointments with timely reminder calls and follow-up communications.
- Enhanced patient satisfaction by promptly addressing concerns and resolving billing issues.
- Managed accounts receivable by diligently tracking outstanding balances and coordinating payment plans when necessary.
- Strengthened relationships with patients through friendly interactions during check-in/check-out processes, resulting in increased loyalty and word-of-mouth referrals.
- Facilitated seamless communication between patients, dentists, and other staff members to ensure a positive experience for all parties.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Skills
Friendly and professional
Excellent communication skills
Dependable
Languages
English
Elementary
Timeline
Dental Administrator
Boulevard Dental Centre
04.2022 - Current
Dental Administrator
Saskatoon Smiles Group
2017 - 04.2022