Caroline ANDERSEN
Lethbridge,AB
Summary
Conscientious professional with extensive experience supporting and advocating for the social and medical well-being of clients and their families that are faced with access barriers. Skilled at providing guidance, support and assistance in the low-income and disability services field. Strong communication and time management skills and committed to improving client access to the community and services.
Overview
8
8
years of professional experience
Work History
Dental Administrator
Coaldale Dental Centre (Full Time)
09.2023 - Current
- Collaborated with Sunny South Lodge in Coaldale to create a quarterly dental visit program and coordinated appointments with seniors and their guardians.
- Stayed up to date on government and local resources for dental care and financing.
- Adhering to strict governing policies from the Alberta Dental Association.
- Increased dental practice revenue by monitoring insurance claims and pursuing reimbursements.
- Collaborated with dental team to develop marketing strategies that attracted new patients to the practice.
- Strengthened relationships with patients through friendly interactions during check-in/check-out processes, resulting in increased loyalty and word-of-mouth referrals.
- Assisted dentists in developing treatment plans that met both clinical needs and financial considerations for each individual patient case.
Respite Care Provider
Private Client - (Part Time - 10 Hours)
10.2021 - Current
- Enhanced client community connections by coordinating attendance to local events, volunteer opportunities, and support resources.
- Collaborating with the client, their guardians, and support staff to develop PDD goals.
- Administered medications accurately, ensuring client health and adherence to prescribed treatments.
- Collaborated with the family and healthcare teams to address client medical needs effectively.
- Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both the client and their family.
- Coordinated recreational activities for the client, promoting socialization and cognitive engagement throughout the respite period.
Dental Administrator
Lethbridge Dental Services South (Full Time)
07.2021 - 09.2023
- Enhanced patient satisfaction by promptly addressing concerns, questions and resolving billing issues.
- On call 24/7 through 6 week rotations of answering, triaging, and responding to the emergency phone.
- Creating content for social media platforms.
- Submitting, monitoring, and pursuing insurance and Alberta Health Services payments.
- Creating treatment plans, explaining procedures, and determining patient portions for complex surgical and restorative procedures.
- Building relationships with referring offices by completing referrals in a timely manner with clear, written, and regular correspondence.
Community Support Worker
SACLA (Full Time)
09.2021 - 07.2022
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Built relationships with a variety of organizations in the community to provide information to clients on services, events, and activities available to them.
- Strictly adhered to the laws and policies governed by the government and SACLA.
- Assembled personalized development plans, addressing each client''s unique needs and goals for improved quality of life.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Upheld the unique role of "Rover" and was orientated and helped manageall the client caseloads of the Mobile team to allow seamless transition to different client shifts as needed.
Supervisor
Petland Lethbridge (Part Time)
04.2017 - 09.2021
- Developed staff skills through targeted training programs, resulting in improved performance and sales.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
- Monitored workflow to improve employee time management and increase productivity.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Maintained professional, organized, and safe environment for employees and patrons.
Active Adults Assistant / MOA
Mosaic Primary Care Network (Full Time)
03.2016 - 08.2016
- Generating and maintaining Excel documents to track the Active Adults program.
- Constructed a comprehensive list of dental and orthodontic practitioners that would accept refugees with IFHP coverage to reduce wait times and emergency treatment from a 1+ year wait period.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Managed sensitive information on patients with traumatic histories to ensure gentle transitions at appointments.
- Worked with interdisciplinary teams including translators and social workers to alleviate patient stress on coordinating care and access to resources.
- Confirmed appointments after thoroughly reviewing charts due to sensitive information, complex familial relationships, and key terms to avoid.
Education
Bachelor of Science - Psychology
University of Lethbridge
Lethbridge, AB02.2021
High School Diploma -
George McDougall High School
Airdrie, AB06.2015
Skills
- Critical thinking
- Creative problem solving skills
- Case information confidentiality and sensitivity
- Highly effective communication
- Community outreach
- Broad knowledge of disability and low income services
- History of working with guardians and understanding their roles and responsibilities
- Strong technological skills with experience in a variety of Office and Google programs
- Friendly and approachable
References
References available upon request.
Timeline
Dental Administrator
Coaldale Dental Centre (Full Time)
09.2023 - Current
Respite Care Provider
Private Client - (Part Time - 10 Hours)
10.2021 - Current
Community Support Worker
SACLA (Full Time)
09.2021 - 07.2022
Dental Administrator
Lethbridge Dental Services South (Full Time)
07.2021 - 09.2023
Supervisor
Petland Lethbridge (Part Time)
04.2017 - 09.2021
Active Adults Assistant / MOA
Mosaic Primary Care Network (Full Time)
03.2016 - 08.2016
Bachelor of Science - Psychology
University of Lethbridge
High School Diploma -
George McDougall High School
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