Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Software Skills
Timeline
Generic

Carl Angelo Francisco

Scarborough

Summary

Strong leader and active-listener dedicated to improving customer understanding of how TD is the best choice. Efficiently educating clients on products to showcase legendary customer service. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Personal Banking Associate

TD Canada Trust
01.2025 - Current
  • Assisted clients in navigating account options and services to enhance satisfaction.
  • Provided accurate information regarding loan products and mortgage options to potential borrowers.
  • Processed transactions efficiently, ensuring compliance with banking regulations and policies.
  • Resolved customer inquiries promptly, maintaining high standards of service quality and professionalism.
  • Collaborated with team members to streamline account opening procedures, improving workflow efficiency.
  • Educated clients on digital banking tools, promoting user adoption and enhancing their banking experience.
  • Conducted follow-up communications with clients to ensure ongoing satisfaction and address concerns proactively.

Customer's Experience Associate

TD Canada Trust
10.2021 - 01.2025
  • Enhanced customer satisfaction by addressing inquiries and providing accurate information.
  • Actively utilized listening skills to understand customer concerns and address them effectively.
  • Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
  • Conducted regular follow-ups with clients to ensure satisfaction and identify areas for improvement.
  • Provided personalized assistance to customers in a day resulting in 8 units

Carpenter's Assistant

MHA Design
05.2021 - 10.2021
  • Cut materials according to specifications in preparation for installation.
  • Prepared materials accurately using hand and power tools to make precise cuts.
  • Assisted with movement of materials and equipment on job sites often being 80lbs and above
  • Kept job site cleaned up properly and all debris disposed of in respective containers.

Education

High School Diploma -

St. Mother Teresa Catholic Academy
06.2020

Digital Arts Diploma - Graphic And Digital Design

Centennial College
Scarborough
04-2024

Skills

  • Decision Making
  • Tagalog (Filipino) Fluency
  • Telephone Etiquette
  • Written Communication
  • Multitasking
  • Performance Metrics
  • Positive Attitude
  • Product Knowledge
  • Adaptability
  • Customer Service
  • Active Listening
  • Loan processing
  • Team collaboration
  • Creative thinking
  • Customer Service-oriented

Languages

English
Full Professional
Tagalog
Professional Working

Affiliations

  • Biking
  • Bouldering (Indoor Climbing)
  • Ice Skating
  • Travelling
  • Dancing

Software Skills

Video Editing

,

Animation

Timeline

Personal Banking Associate

TD Canada Trust
01.2025 - Current

Customer's Experience Associate

TD Canada Trust
10.2021 - 01.2025

Carpenter's Assistant

MHA Design
05.2021 - 10.2021

High School Diploma -

St. Mother Teresa Catholic Academy

Digital Arts Diploma - Graphic And Digital Design

Centennial College
Carl Angelo Francisco