Carl Angelo Francisco
Scarborough
Summary
Strong leader and active-listener dedicated to improving customer understanding of how TD is the best choice. Efficiently educating clients on products to showcase legendary customer service. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Personal Banking Associate
TD Canada Trust
01.2025 - Current
- Assisted clients in navigating account options and services to enhance satisfaction.
- Provided accurate information regarding loan products and mortgage options to potential borrowers.
- Processed transactions efficiently, ensuring compliance with banking regulations and policies.
- Resolved customer inquiries promptly, maintaining high standards of service quality and professionalism.
- Collaborated with team members to streamline account opening procedures, improving workflow efficiency.
- Educated clients on digital banking tools, promoting user adoption and enhancing their banking experience.
- Conducted follow-up communications with clients to ensure ongoing satisfaction and address concerns proactively.
Customer's Experience Associate
TD Canada Trust
10.2021 - 01.2025
- Enhanced customer satisfaction by addressing inquiries and providing accurate information.
- Actively utilized listening skills to understand customer concerns and address them effectively.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Conducted regular follow-ups with clients to ensure satisfaction and identify areas for improvement.
- Provided personalized assistance to customers in a day resulting in 8 units
Carpenter's Assistant
MHA Design
05.2021 - 10.2021
- Cut materials according to specifications in preparation for installation.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Assisted with movement of materials and equipment on job sites often being 80lbs and above
- Kept job site cleaned up properly and all debris disposed of in respective containers.
Education
High School Diploma -
St. Mother Teresa Catholic Academy
06.2020
Digital Arts Diploma - Graphic And Digital Design
Centennial College
Scarborough04-2024
Skills
- Decision Making
- Tagalog (Filipino) Fluency
- Telephone Etiquette
- Written Communication
- Multitasking
- Performance Metrics
- Positive Attitude
- Product Knowledge
- Adaptability
- Customer Service
- Active Listening
- Loan processing
- Team collaboration
- Creative thinking
- Customer Service-oriented
Languages
English
Full Professional
Tagalog
Professional Working
Affiliations
- Biking
- Bouldering (Indoor Climbing)
- Ice Skating
- Travelling
- Dancing
Software Skills
Video Editing
,Animation
Timeline
Personal Banking Associate
TD Canada Trust
01.2025 - Current
Customer's Experience Associate
TD Canada Trust
10.2021 - 01.2025
Carpenter's Assistant
MHA Design
05.2021 - 10.2021
High School Diploma -
St. Mother Teresa Catholic Academy
Digital Arts Diploma - Graphic And Digital Design
Centennial College