Carl Angelo Francisco
Scarborough,ON
Summary
Strong leader and active-listener dedicated to improving customer understanding of how TD is the best choice. Efficiently educating clients on products to showcase legendary customer service. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer's Experience Associate
TD Canada Trust
10.2021 - Current
- Enhanced customer satisfaction by addressing inquiries and providing accurate information.
- Actively utilized listening skills to understand customer concerns and address them effectively.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Conducted regular follow-ups with clients to ensure satisfaction and identify areas for improvement.
- Provided personalized assistance to customers in a day resulting in 8 units
Carpenter's Assistant
MHA Design
05.2021 - 10.2021
- Cut materials according to specifications in preparation for installation.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Assisted with movement of materials and equipment on job sites often being 80lbs and above
- Kept job site cleaned up properly and all debris disposed of in respective containers.
Education
High School Diploma -
St. Mother Teresa Catholic Academy
Scarborough, ON06.2020
Skills
- Decision Making
- Tagalog (Filipino) Fluency
- Telephone Etiquette
- Written Communication
- Multitasking
- Performance Metrics
- Positive Attitude
- Product Knowledge
- Adaptability
- Customer Service
- Active Listening
Languages
Tagalog
Professional Working
Software
Video Editing
Animation
Affiliations
- Biking
- Bouldering (Indoor Climbing)
- Ice Skating
- Travelling
- Dancing
Timeline
Customer's Experience Associate
TD Canada Trust
10.2021 - Current
Carpenter's Assistant
MHA Design
05.2021 - 10.2021
High School Diploma -
St. Mother Teresa Catholic Academy
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