Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jenna Diab

Fonthill,Canada

Summary

Friendly and high achieving university student with a desire to grow and learn. Dependable and strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Experience Associate

TD Canada Trust
Welland, Ontario
05.2023 - 08.2024
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit customer needs.
  • Built and maintained client relationships through quality, personalized interactions.

Sales Associate

Aritzia
Niagara-on-the-Lake, Ontario
05.2023 - 08.2023
  • Engaged customers in friendly, professional dialogue to determine their needs and built strong relationships to encourage repeat business.
  • Upsold additional items based on customer interests and needs while helping customers find specific products, answering questions, and offering product advice.
  • Processed transactions using a point-of-sale system.

Camp Counselor

Town of Pelham
07.2020 - 08.2022
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills
  • Assessed needs and interests of individuals and groups and planned activities accordingly
  • Supervised and coordinated work activities of personnel

Education

Business Management and Organizational Studies (BMOS) - Human Resources

University of Western Ontario
London, ON
05.2025

Business Accountancy

Vienna University of Economics And Business
Vienna, Austria
05-2024

High School Diploma -

E.L. Crossley Secondary School
Fonthill, ON
06.2021

Skills

  • Team Leadership and Collaboration
  • Strong Interpersonal Skills
  • Computer Literate
  • Customer and Service-Oriented
  • Problem Solving and Complaint Resolution
  • Decision Making
  • Time Management
  • Organized
  • Activity Planning and Coordination
  • Friendly, Positive Attitude
  • Sales Techniques
  • Upselling Strategies

Certification

  • Honors Graduate
  • Smart Serve, Smart Serve Ontario
  • Emergency First Aid CPR C + AED

Timeline

Customer Experience Associate

TD Canada Trust
05.2023 - 08.2024

Sales Associate

Aritzia
05.2023 - 08.2023

Camp Counselor

Town of Pelham
07.2020 - 08.2022

Business Management and Organizational Studies (BMOS) - Human Resources

University of Western Ontario

Business Accountancy

Vienna University of Economics And Business

High School Diploma -

E.L. Crossley Secondary School

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Jenna Diab